Amanda Davenport
Yukon,OK
Summary
Dynamic professional with a strong background in customer service and management, notably as General Manager at Big Truck Tacos. Proven ability to enhance customer satisfaction through effective training and problem-solving. Skilled in maintaining operational efficiency and fostering teamwork, while cultivating a welcoming atmosphere that encourages repeat business.
Overview
14
14
years of professional experience
Work History
Tattoo Artist
Mandy Mae Tattoos
03.2018 - Current
- Promoted tattoo services through engaging social media content and client testimonials.
- Cultivated a personal art style that emphasized anime and pop culture inspired designs.
- Built strong relationships with clients to encourage repeat business and referrals.
- Developed unique tattoo concepts based on client ideas and preferences.
- Maintained cleanliness and organization of workstations to ensure a safe environment.
General Manager
Big Truck Tacos
04.2012 - 01.2015
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Increased customer satisfaction by implementing effective staff training guidelines and performance management programs That are still utilized by the company today.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
Sales Associate
Dillard's Department Store
09.2011 - 04.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Master Makeup Course
Cinema Makeup School
Los Angeles, CAEsthetician
Redken Salon University
Williston, VTFine Arts
University of New Orleans
New Orleans, LASkills
- Friendly and outgoing
- Customer service
- Problem-solving
- Teamwork and collaboration
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Product knowledge
Instagram @mandymaetattoos
Artist portfolio
Timeline
Tattoo Artist
Mandy Mae Tattoos
03.2018 - Current
General Manager
Big Truck Tacos
04.2012 - 01.2015
Sales Associate
Dillard's Department Store
09.2011 - 04.2012
Master Makeup Course
Cinema Makeup School
Esthetician
Redken Salon University
Fine Arts
University of New Orleans