Amanda Davis
Phoenix,AZ
Overview
10
10
years of professional experience
Work History
Founder & Principal Consultant
Bloom Strategy Consulting
Phoenix, AZ
06.2020 - Current
- Advise founders and small businesses on operational strategy, customer experience, and scalable growth initiatives
- Manage concurrent consulting engagements focused on strategic planning, operational optimization, business development, and customer journey improvement
- Develop scalable operational frameworks, workflows, and customer experience strategies designed to improve efficiency, alignment, and service delivery
- Supported launch and operational planning initiatives for education and beauty industry businesses, including pricing strategy, customer experience design, and service delivery optimization
Consultant, Strategy & Program Delivery
Slalom
Phoenix, AZ
08.2022 - 04.2026
- Managed a portfolio of 6 enterprise technology initiatives ranging from $1M–$7M focused on internal systems modernization, software upgrades, and customer-facing IT improvements
- Led cross-functional teams of 5–20 collaborators across engineering, cybersecurity, product, and business operations to drive execution, stakeholder alignment, and successful project delivery
- Oversaw project coordination, timeline management, risk mitigation, and implementation planning across multiple high-priority initiatives within a complex enterprise environment
- Partnered with business and technical stakeholders to support operational transformation efforts, improve cross-functional collaboration, and streamline delivery processes
- Facilitated communication between leadership, operational teams, and technical contributors to ensure alignment on project goals, dependencies, and implementation strategy
Head of Customer Experience
Jijo
Phoenix, AZ
04.2021 - 03.2022
- Built and scaled a dual-sided customer support function for a virtual fitness platform, maintaining customer satisfaction ratings above 90%
- Collaborated cross-functionally with Product and Marketing teams to support roadmap development, communication strategies, and customer experience initiatives
- Integrated scalable systems, operational workflows, and quality assurance processes to improve support delivery and operational efficiency
Member Experience Operations Manager
Equinox Media
Phoenix, AZ
05.2020 - 04.2021
- Managed reverse logistics operations for SoulCycle At-Home products, improving operational efficiency and supporting high-volume member experience workflows
- Collaborated cross-functionally on member issues, feedback, and escalations to evaluate needs and optimize operational plans
- Implemented and monitored a new return/exchange system improving SLAs for all returns by 30%
Community Operations Manager
Northwestern Mutual
Scottsdale, AZ
11.2018 - 01.2020
- Promoted into rapidly growing role managing daily operations and growth of the digital community platform
- Expanded the digital community from one technology application to ten in a period of 12 months. Staged rollout strategy from 150 users to 6,000 users
Associate Engineer
Northwestern Mutual
Scottsdale, Arizona
04.2017 - 11.2018
- Recognized as community SME while managing technical incidences with proprietary financial planning technology
- Established first digital community to provide users with a feedback mechanism and knowledge center. Improved product response SLAs by 45%
Product Support Specialist
LearnVest (Northwestern Mutual)
Scottsdale, AZ
01.2016 - 04.2017
- Hired as initial team member for newly created department within an evolving start-up environment
- Increased knowledge base usage by 75% by creating detailed articles on common product issues and solutions
Education
Master of Business Administration (MBA) -
Arizona State University
Tempe, AZ05-2027
Bachelor of Arts - Design Management
Arizona State University
Tempe, AZBachelor of Science - Communications
Arizona State University
Tempe, AZ2019
Skills
- Project & Program Management
- Strategic Operations
- Customer Experience Strategy
- Business Transformation
- Stakeholder Management
- Process Improvement
- Journey Mapping
- Cross-Functional Leadership
- Change Management
- Data Analysis & Insights
- Operational Strategy
- Voice of Customer (VOC)
- Agile Collaboration
- Service Design
Certifications
- Certified Scrum Master- Scrum Alliance 2024
- Certified Product Owner- Scrum Alliance 2024
TOOLS & PLATFORMS
- Jira
- Confluence
- Miro
- Microsoft Project
- Tableau
- Power BI
Timeline
Consultant, Strategy & Program Delivery
Slalom
08.2022 - 04.2026
Head of Customer Experience
Jijo
04.2021 - 03.2022
Founder & Principal Consultant
Bloom Strategy Consulting
06.2020 - Current
Member Experience Operations Manager
Equinox Media
05.2020 - 04.2021
Community Operations Manager
Northwestern Mutual
11.2018 - 01.2020
Associate Engineer
Northwestern Mutual
04.2017 - 11.2018
Product Support Specialist
LearnVest (Northwestern Mutual)
01.2016 - 04.2017
Master of Business Administration (MBA) -
Arizona State University
Bachelor of Arts - Design Management
Arizona State University
Bachelor of Science - Communications
Arizona State University