Amanda Delarosa
Houston,TX
Summary
Dynamic and results-driven professional with experience at HEB Grocery Store, excelling in customer service and order accuracy. Proven ability to enhance efficiency and safety while multitasking in high-pressure environments. Skilled in point-of-sale operations and adept at using mobile apps to streamline processes and improve customer satisfaction.
Overview
8
8
years of professional experience
Work History
Curbside Shopper
HEB Grocery Store
03.2020 - Current
- Assisted customers with curbside order pickups and inquiries.
- Learned proper handling of products to ensure quality during retrieval.
- Collaborated with team members to streamline order fulfillment processes.
- Followed safety protocols while loading and unloading items efficiently.
- Adapted to changing inventory levels to meet customer demand reliably.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Developed strong product knowledge to better assist customers with their shopping needs and preferences.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
Cashier
HEB Grocery Store
10.2017 - 03.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers daily.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Trained new cashiers on operational procedures and company policies.
Education
Dobie High School
Houston, TXSkills
- Speed and efficiency
- Safety awareness
- Mobile app proficiency
- Initiative-taking
- Reading comprehension
- Order accuracy
- Customer service
- Point of sale operation
- Multitasking Abilities
Timeline
Curbside Shopper
HEB Grocery Store
03.2020 - Current
Cashier
HEB Grocery Store
10.2017 - 03.2020
Dobie High School
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