Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amanda Delgadillo

Cape Coral,FL

Summary

Results-driven insurance professional with 8+ years of experience spanning claims handling, business development, logistics, and team leadership. Proven ability to grow businesses, improve operational efficiency, and build strong client relationships. Adept At using consultative approaches to develop tailored solutions that exceed client expectations. Excels in collaborative, fast-paced environments with a focus on measurable results and consistent improvement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Licensed Claims Adjuster

Progressive Insurance
02.2024 - Current
  • Handle complex claims with a focus on timely resolution and superior customer service.
  • Develop innovative solutions to minimize loss costs and maximize policyholder satisfaction.
  • Collaborate with internal teams to optimize claims processes and maintain compliance.

General Manager & Pilates Instructor

Club Pilates Franchise LLC
03.2022 - 02.2024
  • Increased membership from 320 to 415 members, driving a 30% boost in studio revenue.
  • Managed and mentor3ed the sales team, implementing goal-oriented strategies that consistently exceeded targets.
  • Spearheaded marketing efforts, participating in local events and achieving a 20% increase in brand recognition.
  • Reduced member churn by 15% through enhanced customer engagement and retention programs.

Claims Adjuster (Personal Lines)

Travelers Insurance Companies
01.2021 - 03.2022
  • Handled auto and homeowners claims, maintaining a 95% customer satisfaction rate.
  • Achieved a 15% reduction in claim cycle time by streamlining communication and workflow processes.
  • Conducted thorough investigations and negotiated settlements while ensuring adherence to compliance standards.

Hub Launch Lead & Logistics Manager

Carvana
05.2018 - 01.2021
  • Launched a new hub in another state, forming strategic partnerships with local vendors to support operations.
  • Trained new drivers in dual hauler operations, safety protocols, and efficient vehicle loading/ unloading.
  • Drove dual haulers and optimized transportation logistics, ensuring on-time delivery and improved safety measures.
  • Managed a team responsible for staging vehicles and coordinating inbound/outbound truck routes, improving hub efficiency by 25%.

Personal Stylist & Training Specialist

Stitch Fix
10.2015 - 05.2018
  • Styled over 200 clients monthly, delivering personalized fashion solutions and achieving a 90% client retention rate.
  • Contributed to developing Stitch Fix's styling algorithm, enhancing client satisfaction scores by 10%.
  • Trained new stylists, increasing team productivity and fostering a culture of collaboration.

Education

Business Management

California State University, Fullerton
Fullerton, CA

Skills

  • Insurance Sales & Risk Management
  • Claims Handling & Customer Advocacy
  • Team Leadership & Performance Management
  • Strategic Marketing & Brand Growth
  • Logistics Coordination & Operations
  • Client Relationship Management & Retention
  • Consultative Sales & Tailored Solutions

Accomplishments

  • Recognized for 30% membership growth at Club Pilates, achieving regional revenue milestones.
  • Selected to launch and manage Carvana's new hub operations, setting operational standards.
  • Contributed to a 10% improvement in customer satisfaction through algorithm development at Stitch Fix.

Certification

Florida All-Lines (0620) Insurance Adjuster License

Timeline

Licensed Claims Adjuster

Progressive Insurance
02.2024 - Current

General Manager & Pilates Instructor

Club Pilates Franchise LLC
03.2022 - 02.2024

Claims Adjuster (Personal Lines)

Travelers Insurance Companies
01.2021 - 03.2022

Hub Launch Lead & Logistics Manager

Carvana
05.2018 - 01.2021

Personal Stylist & Training Specialist

Stitch Fix
10.2015 - 05.2018

Business Management

California State University, Fullerton

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Amanda Delgadillo