Hi, I’m
Diana Tesla
Kansas City,Kansas
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
5
years of professional experience
Work History
AllState
Licensed Claims Adjuster
02.2022 - Current
Job overview
- Licensed in Wyoming, Florida, Kentucky, Delaware, Texas, Rhode Island, Louisiana, New Mexico, New Hampshire, Oklahoma, North Carolina, Vermont, Georgia, and South Carolina.
- Improved workflow efficiency by implementing organizational systems for tracking claims progress and updating case notes regularly.
- Increased customer satisfaction by efficiently resolving claim disputes and providing timely updates on claim status.
- Evaluated complex claims involving multiple parties or large losses, applying critical thinking skills to determine appropriate resolutions fairly.
- Developed strong relationships with service providers to facilitate prompt repairs or replacements for policyholders'' damaged property.
- Reduced claim processing time with thorough investigation and accurate documentation of claim details.
- Established trust with policyholders, agents, and service providers by consistently delivering reliable information and timely claim resolutions.
Hibu
Digital Services Specialist
11.2019 - 02.2022
Job overview
- Onboard clients who have purchased online solutions, i.e., website, display ads, social campaigns
- Conduct a consultation to acquire all relevant information about the client's business and then pass that information on to the design team.
- Established strong relationships with key industry partners, expanding the company''s reach within the digital services community.
Education
KING RICHARD HIGH SCHOOL
DIPLOMA WITH HONORS
06.1991
University Overview
Honors: Graduated with a 3.8 GPA with honors and distinction
Skills
- Critical thinking
- Detail oriented
- Organized
- Work well in fast-paced environments
- Able to work independently
- Attention to detail
- Claims Investigation
- Policy Interpretation
- Technical knowledge
- Highly motivated
- Caseload Management
- Insurance policy coverage knowledge
- Advanced oral and written communication skills
- Advanced computer skills
- Risk Assessment
- Innovation and Creativity
- Coverage assessments
- Policy investigations
- Automobile claims specialist
- CCC Reports
- Critical Thinking
- Customer service and support
- Computer Skills
- Active Listening
- Decision-Making
- Claims Evaluation
- Coverage Determination
- Liability Determination
- Policy analysis
- Coverage Assessment
Timeline
Licensed Claims Adjuster
AllState
02.2022 - Current
Digital Services Specialist
Hibu
11.2019 - 02.2022
KING RICHARD HIGH SCHOOL
DIPLOMA WITH HONORS