Overview
Work History
Education
Skills
Timeline
Generic

Demetress Solomon

Overview

13
13
years of professional experience

Work History

Licensed Claims Adjuster

Zurich American Insurance
Brookhaven, GA
03.2023 - Current
  • Provided guidance and support to less experienced Claims Adjusters when necessary.
  • Complied with applicable state regulations governing insurance industry practices.
  • Analyzed complex documents including contracts, medical records, legal documents, and other pertinent materials to determine benefit eligibility.
  • Investigated and evaluated insurance claims to determine valid coverage, liability, and damages.

LICENSED CLAIMS ADJUSTER

STATE FARM
01.2017 - 02.2023
  • Investigates and settles claims including verification of coverage and liability determination which may require contact by telephone, email, correspondence, or other electronic media
  • Applies knowledge of policies, procedures, laws, statutes, and insurance regulations when determining property damage
  • Utilizes various electronic resources for auto claim handling
  • Review property damage supports to determine if payment amount is owed prior to issuing claim payments
  • Team and section Quality/Q3 Single Point of Contact assisting team members with complex claims
  • Hosts huddles and Team Performance Dialogues
  • Express Support team, Flex and HAART handler for licensed and unlicensed states
  • New hire peer assistance during bridge/ADAPT in office and virtually.

LICENSED AUTO CLAIM SPECIALIST

GEICO
11.2011 - 09.2016
  • Investigate and process auto claims filed by policyholders, claimants, attorney, and other third parties
  • Verify and confirm coverage applies prior to handling all individually assigned claims
  • Complete recorded statements to assist with liability investigations
  • Evaluate facts of the loss, review damage photos, estimates, loss location, statements, and other evidence to determine liability.

Education

Central High School
01.1983

Pursing Business Management Degree -

Chattahoochee College

Skills

  • Adaptable
  • Capable of multi-tasking
  • Team player
  • Decision making
  • Investigative
  • Critical thinking
  • Analytical

Timeline

Licensed Claims Adjuster

Zurich American Insurance
03.2023 - Current

LICENSED CLAIMS ADJUSTER

STATE FARM
01.2017 - 02.2023

LICENSED AUTO CLAIM SPECIALIST

GEICO
11.2011 - 09.2016

Central High School

Pursing Business Management Degree -

Chattahoochee College
Demetress Solomon