TABITHA ATKINS
Rowlett
Summary
Licensed Claims Adjuster with 3+ years of experience investigating, evaluating, negotiating, and settling auto insurance claims in a fast paced, task-driven call center environment. Proven ability to apply policy language, insurance regulations, and sound judgement to determine coverage, liability, and damages while delivering personalized, customer-focused service. Known for strong multitasking skills, clear communication, and supporting both customers and team members through complex claims situations.
Overview
22
22
years of professional experience
Work History
Licensed Claims Adjuster
State Farm
01.2022 - Current
- Investigate, evaluate, negotiate, and settle auto insurance claims in compliance with company guidelines and state insurance regulations.
- Apply detail policy knowledge to accurately determine coverage, liability, and damages.
- Communicate with policyholders, claimants, attorneys, and vendors via phone, written correspondence, and electronic platforms.
- Manage high-volume claim queues while multitasking across multiple technical systems in a fast-paced call center environment.
- Deliver personalized, empathetic, and solution-focused customer interactions to enhance satisfaction and trust.
Office Assistant II
City of Dallas
01.2020 - 01.2022
- Supported HR operations including employee records management, payroll processing, and benefits coordination.
- Conducted performance appraisals and assisted leadership with employee evaluations.
- Maintained confidentiality and discretion while handling sensitive personnel and financial information.
- Assisted with budget tracking, expense reporting, and compliance with organizational policies.
- Contributed to procedural improvements to ensure adherence to regulatory and organizational standards.
Customer Service Manager
Kroger
01.2004 - 01.2020
- Supervised and developed teams of 30+ employees in high-volume customer service environment.
- Managed daily operations, scheduling, and delegation to maintain efficiency and service standards.
- Conducted coaching, training, and onboarding for new team members.
- Resolved customer concerns and escalations with professionalism and empathy.
- Ensured accurate timekeeping and compliance with company pay and labor policies.
Education
High School -
Skills
- Time Management
- Coverage Analysis
- Communication
- Customer Service
- Inclusiveness
- Problem Solving
- Data Analysis
- Team Leadership
- Claims Software Proficiency
- Claims investigation
- Policy interpretation
- Insurance regulations
Timeline
Licensed Claims Adjuster - State Farm
01.2022 - Current
Office Assistant II - City of Dallas
01.2020 - 01.2022
Customer Service Manager - Kroger
01.2004 - 01.2020
John D Horn High School - High School,
LEADERSHIP
- Team Engagement and Development SPOC
- Express Support Team (EST)
- Injury Assist Special Assignment
- Customer Escalations
- Performance Reviews
- Lead Team Huddles
- HAART
CONTACT
tabitha.atkins.v4d6kp@statefarm.com