Brittany Carroll
Remington,VA
Summary
Dedicated and hard working individual with excellent customer service. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Licensed Claims Adjuster
GEICO, Government Employees Insurance
Fredericksburg , VA
01.2023 - Current
- Verified insurance claims and determined fair amount for settlement.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Prepared summaries of damage, payments, and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Documented all investigation activity and presented reports to management.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Receptionist
Haymarket Family & Cosmetic Dentisry
Haymarket, VA
01.2016 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Helped clean and set up operatories when needed.
- Spoked with insurance's regarding benefits/claims as well as learned about billing.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Education
High School Diploma -
Osbourn High School
Manassas, VASkills
- Visitor and Customer Relations
- Data Research and Analysis
- Security Awareness
- Customer Complaint Resolution
- Data Entry and Database Software
- Positive Attitude and Energetic
- Greeting and Seating Clients
- Call Answering and Routing
- Organization and Efficiency
- Customer Service
- Time Management
- Telephone Skills
- Active Listening
Timeline
Licensed Claims Adjuster
GEICO, Government Employees Insurance
01.2023 - Current
Receptionist
Haymarket Family & Cosmetic Dentisry
01.2016 - 01.2023
High School Diploma -
Osbourn High School