Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Amanda Delgado-Norton

Severn,MD

Summary

Proven leader in emergency medical response, adept at scene management and critical decision-making, significantly improved patient outcomes at Hart To Heart Transportation. Skilled in CPR/First Aid and customer service, demonstrated excellence in organizational skills and efficiency across diverse roles, including meticulous vehicle detailing at Pinnacle Automotive. Achieved through continuous professional development and a commitment to quality care and service. Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations. Fast-thinking Emergency Medical Technician with 1 year of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Emergency Medical Technician Supervisor

Hart To Heart Transportation
05.2023 - Current
  • Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
  • Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
  • Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
  • Continuously improved skills through regular training sessions, workshops, and staying up-to-date on industry best practices. Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
  • Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
  • Facilitated professional development opportunities for EMTs, leading to higher levels of competence and overall job satisfaction.
  • Ensured high-quality patient care through regular audits of EMT performance and addressing areas of improvement.

File Clerk

Fitzgerald Cadillac
12.2021 - 05.2023
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Examined, categorized, and sorted incoming documents.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Located and retrieved requested documents in accordance with established policies.

Car Detailer

Pinnacle Automotive
10.2020 - 09.2021
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.

Education

Certification - Emergency Medical

Anne Arundel Community College
Arnold, MD
12.2022

High School Diploma -

Old Mill High School
Millersville, MD
06.2020

Skills

  • Scheduling and Planning

  • Emergency vehicle operation

  • CPR and First Aid

  • Patient Assessments

  • Critical decision-making skills

  • Scene Management

  • Organizational Skills

  • Customer Service

  • Time Management

  • Interior and exterior cleaning

Affiliations

  • Baltimore City Fire Department

Certification

  • EMT - Emergency Medical Technician
  • CPR Training

Timeline

Emergency Medical Technician Supervisor

Hart To Heart Transportation
05.2023 - Current

File Clerk

Fitzgerald Cadillac
12.2021 - 05.2023

Car Detailer

Pinnacle Automotive
10.2020 - 09.2021

Certification - Emergency Medical

Anne Arundel Community College

High School Diploma -

Old Mill High School

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Amanda Delgado-Norton