Amanda Devine

Conducted comprehensive skills gap analysis to identify performance improvement opportunities within the sales team.

Audit and evaluate recorded calls and email interactions using standardized scoring criteria, monitor trends and provide actionable insights to improve performance.

Collaborate with LMS Administrator to maintain an up-to-date sales training curriculum.
Leverage expertise in Salesforce and Aviso to assist the sales team in adopting best practices, optimizing usage and staying current with new features and functionalities.

Partner with subject matter experts (SMEs) and internal instructional designers to create engaging learning solutions tailored to sales training needs.

Develop and manage a holistic, end-to-end sales training strategy to support ongoing team development and goal achievement.

Design and deliver customized learning paths for various sales roles within the organization, ensuring alignment with partner needs and sales objectives.

Implement and manage training content, tools and assessment methodologies to facilitate knowledge transfer and continuous skill enhancement.

Deliver engaging and effective training sessions for diverse audiences, including inside sales, new sales hires and external partners.

Plan, coordinate and execute sales onboarding in collaboration with relevant departments to ensure successful integration and ramp-up.

Foster collaboration and demonstrate adaptability, excelling in both team-based and self-directed environments.

• Launched a new onboarding program for all sales roles, resulting in new hires hitting 100% of their quota on average.
• Trained all roles on Gong to reach 90% adoption.
• Built and ran a Sales Manager nurture campaign to share best practices, and increase adoption.
• Lead a team of sales trainers to create, facilitate, and reinforce product launches, promos, and business initiatives.

• I tailored the sales methodology to our SDR and Solution Consulting groups, and facilitated multi-part trainings.
• Created and facilitated a program entitled "Performance Targeted Enablement" to focus on shortening the average sales cycle using tools and techniques from the Sales Methodology.
• Built a Sales Manager toolkit that consisted of quick exercises to reinforce the sales methodology.
• Guided four cohorts through three-day Prosci Change Management trainings to build the competency within the organization.
• Facilitated change management sessions for the Client Success Organization to improve their conversations with customers and ensure adoption.

• Built an onboarding program for the Client Success Organization.
• Provided guidance for the sales onboarding program to completion.
• Launch the sales methodology to 400 sales reps and managers.
• Redefined new hire virtual training, and facilitated training for sales roles.

• Played a major role in having CSMs lead and present at Customer Summits.
• Assessed client data from reports to better understand possible risks.
• Led cross-functional initiatives to streamline processes and enhance customer experience.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Planned and ran multiple Xbox video game launches.
• Built relationships with local community groups, such as schools, the Chamber of Commerce, local chapters of charitable organizations, and small businesses.
• Created excitement for Microsoft devices through an online presence by spearheading and contributing to social media opportunities across various platforms and social communities.
• Coached Sales Associates to be able to train customers on products, and run youth camps.

• Created / designed sponsorship brochures and other marketing materials.
• Worked internally with appropriate North Memorial staff to generate grateful patient, vendor, donor and prospect lists for communication and philanthropic solicitations.
• Maintained Foundation webpage and NetCommunity giving pages.
• Provided donor relations support including daily gift entry, gift tracking and donor acknowledgements.
• Assisted Foundation Manager and Director with event coordination and logistics for Annual Golf Tournament and Employee Appreciation Events.
• Supported data integrity strategy including integration of wealth screening data and event database information into Raiser’s Edge to ensure NetCommunity and overall database accuracy.

• Planned and executed 6 major fundraising/ educational events.
• Built relationships with donors and sponsors to promote volunteering and event attendance.
• Oversaw promoting events and creating a comprehensive marketing communication strategies through the creation of promotional materials for events, sponsorship brochures, social media presence, etc.
• Secured in-kind and cash sponsorships for all special events and was in charge of creating event budgets and accounting reports.
• Supervised Development Assistant.
• Website management and updates using Artez platform.

• Assisted in the planning and executing of 3 fundraising/ educational events.
• Oversaw the promotion of events.
• In charge of creating / designing promotional materials for events using Adobe Creative Suite.
• Created sponsorship proposals for all events.
• In charge of creating event budgets and accounting reports.
• Provided technology support and design skills.