AMANDA DIAZ
Arverne,NY
Summary
Enthusiastic and hardworking business college student with a motivated attitude and a variety of powerful skills. I am a self-starter and able to multi-task with minimal supervision, passionate and creative problem solver as well as a team player. I am looking for a position that leverages strong organizational and communication skills into a growth role. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
GUEST EXPERIENCE AGENT
MINUTE SUITES EXPRESS
02.2023 - Current
- Clean rooms and shower room after every use
- Help guests with easy check-in/check-out of rooms, for snacks, etc
- Provide an enjoyable experience for every guest
- Assist, guide and confirm guest bookings via email, phone or walk-in
- Assist with inventory counts and receiving.
PORTER
COMMON POINT QUEENS AT SAM FIELD CENTER
08.2022 - 02.2023
- Take out trash from classrooms, offices, and bathrooms
- Sweep and mop floors
- Provide a clean and safe environment
- Clean all classrooms, offices, and bathrooms
- Restock supplies.
DOG CARETAKER
FAITHFUL FRIENDS ANIMAL SOCIETY
04.2022 - 05.2022
- Clean the kettles and provide fresh sheets and toys
- Wash the dishes and laundry from the day
- Report any behavior to supervisor
- Take the dogs on walks or play yard.
WAITRESS/HOSTEST
TRIPPLE CROWN DINER
09.2015 - 12.2020
- Provide excellent customer service skills
- Serve safe high-quality food and drinks in a fast-paced environment
- Adhere to all relevant health department rules/regulations and all customer service guidelines.
RECEPTIONIST
UNIVERSAL HEARING CENTER
06.2020 - 11.2020
- Respond to the needs of patients by providing immediate assistance
- Answering telephone, screening, and directing calls
- Organizing, Copying, Filing, Scanning, Faxing and Emailing as needed
- Checking patients in/out, collecting co-pays and coordinating with billing department on billing inquiries.
CREW MEMBER
FIVE GUYS
05.2020 - 07.2020
- Assist customers in processing sales
- Restock entire store
- Serve customers food and milkshakes
- Make sure the store is clean and ready for the next day
- Prep food for the day.
CREW MEMBER
CHOP'T
12.2019 - 06.2020
- Make salads for the customers
- Mix, pack and prep the salads to the customers liking
- Assist customers with their payments
- Prep food for the day, or next day
- Make sure the place is clean and in an orderly manner, presentable for all.
BARISTA/LEAD
STARBUCKS
02.2019 - 03.2020
- Assisted customers in processing sales
- Restock the entire store
- Help guide coworkers to improve work skills and ethics
- Serve customers food and drinks
- Place orders for necessities for the store.
CASHIER/HOSTESS/WAITRESS
AUNT BELLAS RESTAURANT
07.2018 - 09.2018
- Assist customers in answering questions
- Set up tables for parties and clean tables
- Greet customers and manage the register
- Takes orders and brings food to people.
COUNSELOR
SAMUAL FIELD Y
09.2015 - 08.2018
- Assisted children in activities such as arts & crafts, sports, and games
- Helped children with their homework and resolves conflicts between others
- Makes sure children are in a safe and friendly environment
- Participated in federally funded work readiness program
- Attended weekly-work readiness workshops that cover essential work skills
- Engaged in college and career prep/exploration.
MEMBER
SAMUEL FIELD/ISY PROGRAM
09.2016 - 08.2017
- Participated in federally funded work readiness program
- Attended weekly-work readiness workshops that cover essential work skills
- Engaged in college and career prep/exploration.
MEMBER
SAMUEL FIELD Y/TEEN COUNCIL
09.2016 - 06.2017
- Learned to work and communicate with others
- Improved leadership skills
- Participated in a variety of volunteer projects: soup kitchens, cleaning parks, 'Breast Cancer' Walk.
Education
BACHELOR'S DEGREE IN GENERAL BUSINESS ADMINISTRATION - GENERAL BUSINESS ADMINISTRATION
MERCY COLLEGE
12.2023
HIGH SCHOOL DIPLOMA -
QUEENS HIGHSCHOOL OF TEACHING
06.2017
Skills
- Strong empathy
- Exceptional communication
- Stress Tolerance
- Data entry proficiency
- Guest Relations
- Customer Service
Volunteer Experience
- SNAP of New York
- Bright Beginnings Daycare
Timeline
GUEST EXPERIENCE AGENT
MINUTE SUITES EXPRESS
02.2023 - Current
PORTER
COMMON POINT QUEENS AT SAM FIELD CENTER
08.2022 - 02.2023
DOG CARETAKER
FAITHFUL FRIENDS ANIMAL SOCIETY
04.2022 - 05.2022
RECEPTIONIST
UNIVERSAL HEARING CENTER
06.2020 - 11.2020
CREW MEMBER
FIVE GUYS
05.2020 - 07.2020
CREW MEMBER
CHOP'T
12.2019 - 06.2020
BARISTA/LEAD
STARBUCKS
02.2019 - 03.2020
CASHIER/HOSTESS/WAITRESS
AUNT BELLAS RESTAURANT
07.2018 - 09.2018
MEMBER
SAMUEL FIELD/ISY PROGRAM
09.2016 - 08.2017
MEMBER
SAMUEL FIELD Y/TEEN COUNCIL
09.2016 - 06.2017
WAITRESS/HOSTEST
TRIPPLE CROWN DINER
09.2015 - 12.2020
COUNSELOR
SAMUAL FIELD Y
09.2015 - 08.2018
BACHELOR'S DEGREE IN GENERAL BUSINESS ADMINISTRATION - GENERAL BUSINESS ADMINISTRATION
MERCY COLLEGE
HIGH SCHOOL DIPLOMA -
QUEENS HIGHSCHOOL OF TEACHING