Valeria Delgado
Glendale,United States
Summary
Motivated college student with a passion for hospitality and an emphasis events as well as food and beverage operations. Currently pursuing a B.S degree in hospitality management. Strong customer service skills, attention to detail, and a desire to create memorable experiences for guests. Demonstrated knowledge of food safety regulations as well.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Experience Agent
Residence Inn By Marriot
12.2023 - Current
- Developed strong relationships with In-house guests and regulars leading to increased loyalty
- Efficiently checked in and checked out guests
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Knowledge of FOSSE/MARSHA system and Marriott Bonvoy Program
Guest Service Representative - Front Desk
Extended Stay Of America
12.2022 - 12.2023
- Responsible for welcoming guests, checking them in/out, answering inquiries, and providing excellent customer service.
Sales Associate - Cashier
Bath and Body Works
10.2020 - 12.2022
- Skilled cashier with friendly demeanor and strong attention to detail
- Efficiently processed transactions, online pickup orders, and cash purchases.
Cashier
The Habit Burger Grill
08.2019 - 07.2020
- Energetic cashier with a passion for providing top-notch service
- Proficient in processing transactions, handling cash, and ensuring customer satisfaction.
Education
Bachelor of Science - Hospitality Management
California Polytechnic State University, Pomona
Pomona, CA05.2025
Associate of Arts - Social Sciences
Glendale Community College
Glendale, CA06.2023
High School Diploma -
Glendale High School
Glendale, CA06.2019
Skills
- Bilingual (English and Spanish)
- Strong Communication
- Adaptability
- Time management
- Knowledge of reservation systems
- Strong empathy
- Computer Skills
- Excellent customer service
Certification
Managers ServSafe Certification, 06/2023
Timeline
Guest Experience Agent
Residence Inn By Marriot
12.2023 - Current
Guest Service Representative - Front Desk
Extended Stay Of America
12.2022 - 12.2023
Sales Associate - Cashier
Bath and Body Works
10.2020 - 12.2022
Cashier
The Habit Burger Grill
08.2019 - 07.2020
Bachelor of Science - Hospitality Management
California Polytechnic State University, Pomona
Associate of Arts - Social Sciences
Glendale Community College
High School Diploma -
Glendale High School
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