TONI PEREZ
TOOELE,UT
Summary
Dedicated professional seeking a full-time position that leverages extensive knowledge and a diverse skill set to drive success for employers. Proven experience in enhancing guest satisfaction through exceptional service and effective problem-solving abilities. Strong focus on team collaboration, adaptability to changing needs, and a consistent track record of achieving results. Highly skilled in communication, conflict resolution, and multitasking while maintaining a positive attitude, ready to contribute to a high-standard guest experience environment.
Overview
3
3
years of professional experience
Work History
Guest Experience Agent
Minute Suits
Salt Lake City
10.2023 - Current
- Developed and implemented strategies for top-tier customer service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed guest inquiries and concerns through effective communication and problem-solving techniques.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Handled high-pressure situations with professionalism, diffusing tension while ensuring guest satisfaction remained the top priority.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed and implemented strategies for top-tier customer service.
Sales Ambassador
Delta Amex Card
Salt Lake City, UT
02.2023 - Current
- Engaged customers to promote Delta Amex Card benefits, enhancing brand loyalty and customer satisfaction.
- Provided knowledgeable assistance on card features, ensuring clarity and understanding for potential clients.
- Collaborated with team members to develop sales strategies, improving overall performance and efficiency.
- Conducted market research to identify trends, informing targeted marketing efforts and outreach initiatives.
Skills
- Quick learner
- Airport customer service expertise
- Experience in high-pressure settings
- Detail-oriented
- Teamwork and collaboration
- Attention to detail
- Bilingual in Spanish
CONTACT
- TOOELE, UT 84074-9182
- 435-239-6169
- Perezgirl6957@yahoo.com
Timeline
Guest Experience Agent
Minute Suits
10.2023 - Current
Sales Ambassador
Delta Amex Card
02.2023 - Current