Lauren Hartley
Elk Grove,CA
Summary
Experienced hospitality professional dedicated to delivering excellence in guest interactions and ensuring utmost satisfaction. Demonstrates reliability and flexibility, seamlessly adapting to changing needs within a team environment. Results-driven and committed to providing exceptional support for customer needs. Skilled in effectively managing concerns and resolving conflicts to maximize customer satisfaction. Possesses a strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Experience Associate/Leasing Agent
Book and Ladder
08.2024 - Current
- Maintained accurate records of guest transactions, resolving billing discrepancies swiftly when necessary.
- Handled payment transactions accurately, maintaining proper money handling procedures at all times.
- Resolved guest complaints to maintain a positive property reputation.
- Give tours to customers who are interested and sell property and units/rooms.
- Maintained accurate and up-to-date records of guest information
- Managed calls, emails, and texts from clients.
Crew Member
Target
11.2021 - 08.2022
- Customer Service - answering questions about products
- Sorting, stocking, and taking inventory
- Preparing inventory to be put onto sales floor
- Operating cash register at checkout - handling cash
- Handling merchandise returns and customers
- Assisting in sales and phone calls
Crew Member/Leader
Handle's Homemade Ice Cream
08.2021 - 12.2021
- Customer Service - being quick/efficient with customers' orders and needs.
- Operating cash register efficiently and accurately.
- Created a friendly work environment.
- Cleaned and maintained all areas of facility to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
Crew Member
McDonald's
11.2020 - 10.2021
- Operating cash register - handling cash
- Deliver prompt and efficient customer service
- Train and assess new crew members knowledge of procedures
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
Children's Fitness Instructor
My Gym
06.2018 - 11.2020
- Teach beginning gymnastics and physical fitness activities for children ages 1-10 years.
- Lead for birthday parties and classes.
- Interact with clients and sign up new members
- Assisted with marketing and promoting of classes and services.
- Demonstrated proper form and technique to prevent injury.
Education
California State University Sacramento
Sacramento, CA10.2024
Business Marketing
The University of The Pacific
Stockton, CA05.2024
High School Diploma -
Pleasant Grove High School
Elk Grove, CA05.2021
Skills
- Customer Service
- People Person
- Team Player
- Problem Solver
- Community Service
- Computer Skills
- Quick Learner
- Marketing
- Leadership
- Social Media
- Teamwork and Collaboration
- Time Management
Certifications
- Food Handler's Certification
- First Aid Certification
- Certified Sales Professional (CSP)
Certification
- Involved in Greek Life 2022-2024
Held marketing position, Created leadership experience, Ran social media and campaigns, Educated new members, Resided with the high ideals of generosity, character and a drive for innovation.
- Community Service & Volunteer Work 2018-Current
Participated in community service and volunteer work in different areas of Sacramento, San Jose, & Santa Cruz.
- Tennis Team & FFA throughout high school.
Timeline
Guest Experience Associate/Leasing Agent
Book and Ladder
08.2024 - Current
Crew Member
Target
11.2021 - 08.2022
Crew Member/Leader
Handle's Homemade Ice Cream
08.2021 - 12.2021
Crew Member
McDonald's
11.2020 - 10.2021
Children's Fitness Instructor
My Gym
06.2018 - 11.2020
High School Diploma -
Pleasant Grove High School
- Involved in Greek Life 2022-2024
Held marketing position, Created leadership experience, Ran social media and campaigns, Educated new members, Resided with the high ideals of generosity, character and a drive for innovation.
- Community Service & Volunteer Work 2018-Current
Participated in community service and volunteer work in different areas of Sacramento, San Jose, & Santa Cruz.
- Tennis Team & FFA throughout high school.
California State University Sacramento
Business Marketing
The University of The Pacific
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