Lauren Hartley
Elk Grove,CA
Summary
Experienced hospitality professional dedicated to delivering excellence in guest interactions, and ensuring utmost satisfaction. Demonstrates reliability and flexibility, seamlessly adapting to changing needs within a team environment. Results-driven and committed to providing exceptional support for customer needs. Possesses a strong background in customer relations and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Experience/Leasing Agent
Book and Ladder
Sacramento, CA
08.2024 - 10.2025
- Managed calls, emails, and texts from clients.
- Maintained accurate records of guest transactions, resolving billing discrepancies swiftly when necessary.
- Handled payment transactions accurately, maintaining proper money-handling procedures at all times.
- Resolved guest complaints to maintain a positive property reputation.
- Gave tours to customers who were interested while selling property and units/rooms.
Crew Member
Target
Sacramento, CA
11.2021 - 08.2022
- Assisted customers with product questions in the Hair & Beauty department.
- Stocked, organized, and replenished inventory on the sales floor.
- Operated cash register and handled payments accurately.
- Processed returns and resolved customer issues.
- Supported sales and answered phone calls.
Crew Member/Leader
Handle's Homemade Ice Cream
Elk Grove, CA
08.2021 - 12.2021
- Trained new team members on procedures, customer service, and sales techniques.
- Customer service skills & quick, efficient, and attentive to customers' orders and needs.
- Operated the cash register efficiently and accurately.
- Cleaned and maintained all areas of the facility to promote a clean image.
Crew Member
McDonald's
Elk Grove, CA
11.2020 - 10.2021
- Delivered prompt and efficient customer service.
- Trained and assessed new crew members knowledge of procedures.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant.
Children's Fitness Instructor
My Gym Childrens Fitness Center
Elk Grove, CA
06.2018 - 11.2020
- Taught/led beginning gymnastics and physical fitness activities for children ages 1 to 10 years.
- Interacted with clients and signed up new members.
- Assisted with marketing and promoting of classes and services.
- Demonstrated proper form and technique to prevent injury.
Education
California State University Sacramento
Sacramento, CA10.2024
Business Marketing
The University of The Pacific
Stockton, CA05.2024
High School Diploma -
Pleasant Grove High School
Elk Grove, CA05.2021
Skills
- Customer service
- Digital marketing
- Mediation and negotiation skills
- Communication skills
- Data entry and inventory systems
- Marketing strategies
- Teamwork and collaboration
- Time management
- Multitasking skills
Certifications
- Food Handler's Certification
- First Aid Certification
- Certified Sales Professional (CSP)
Certification
Greek Life Involvement (2022–2024)
Held a marketing leadership role; managed social media accounts and promotional campaigns; educated and supported new members
Community Service & Volunteer Work (2018–Present)
Participated in ongoing volunteer and community service initiatives
Extracurricular Activities
Member of the Tennis Team and FFA throughout high school
Held a marketing leadership role; managed social media accounts and promotional campaigns; educated and supported new members
Community Service & Volunteer Work (2018–Present)
Participated in ongoing volunteer and community service initiatives
Extracurricular Activities
Member of the Tennis Team and FFA throughout high school
References
References available upon request.
Timeline
Guest Experience/Leasing Agent
Book and Ladder
08.2024 - 10.2025
Crew Member
Target
11.2021 - 08.2022
Crew Member/Leader
Handle's Homemade Ice Cream
08.2021 - 12.2021
Crew Member
McDonald's
11.2020 - 10.2021
Children's Fitness Instructor
My Gym Childrens Fitness Center
06.2018 - 11.2020
California State University Sacramento
Business Marketing
The University of The Pacific
High School Diploma -
Pleasant Grove High School