Amanda Dietrich
Godley,IL
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Iron Skillet
- Present
- Greet customers, take orders, daily cleaning
- Server
FC Associate
Amazon
12.2022 - Current
- Followed procedures at all times for personal and team safety.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Selected packing materials based on size, quantity and fragility of package contents.
- Maintained compliance with company safety policies and called violations to attention of management.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Drove customer satisfaction by successfully completing all returns quickly.
2nd Assistant Manager
Culver's
06.2020 - 06.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
CNA - Certified Nursing Assistant
HERITAGE HEALTH
06.2016 - 09.2019
- I assisted residents with daily activities such as, grooming and bathing, getting to the restroom
- Perineal care, catheter care
- I worked with dementia patients and hospice care.
Cashier
Circle K
02.2015 - 02.2016
Education
Data Analysis
Coursera
Online10.2023
Medical Insurance Coding
Rasmussen
Romeoville, IL06.2023
Medical Billing
Rasmussen
Romeoville, IL06.2023
No Degree - Certified Nursing Assistant
Joliet Junior College
Joliet, IL02.2013
GED -
Reed-Custer High School
Braidwood05.2012
Skills
- Customer Service (1 year)
- Fast Learner
- Organized
- Creative
- Positive Attitude
- Server
- Organizational Skills
- Restaurant Experience
- Serving Experience
- Leadership
- Certifications and Licenses
- Product Location
- Microsoft Office Expertise
- Directing Team Members
- Customer Service and Satisfaction
- Item Scanning
Certification
CPR/AED
Certified Nursing Assistant (CNA)
Food Handler
BASSET Certified
food handler certificate
CPR
Additional Information
I love to help others as much as possible. I'm a very caring person and I take my job very seriously.
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
FC Associate
Amazon
12.2022 - Current
2nd Assistant Manager
Culver's
06.2020 - 06.2022
CNA - Certified Nursing Assistant
HERITAGE HEALTH
06.2016 - 09.2019
Cashier
Circle K
02.2015 - 02.2016
Cashier
Iron Skillet
Data Analysis
Coursera
Medical Insurance Coding
Rasmussen
Medical Billing
Rasmussen
No Degree - Certified Nursing Assistant
Joliet Junior College
GED -
Reed-Custer High School
CPR/AED
Certified Nursing Assistant (CNA)
Food Handler
BASSET Certified
food handler certificate
CPR
Additional Information
I love to help others as much as possible. I'm a very caring person and I take my job very seriously.
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