Amanda Dimatteo
Cleveland
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Sherry Lanham
Cleveland
04.2018 - 06.2021
- Processed customer payments quickly and returned exact change and receipts.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Cashier
David Ford
Fairview Park
06.2017 - 12.2018
- Answered customers' questions and provided information on store procedures or policies.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained work area and kept cash drawer organized.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Ensured compliance with all safety regulations within the store environment.
- Learned roles of other departments to provide coverage and keep store operational.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers promptly and responded to questions.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Resolved customer complaints professionally in accordance with company policy.
Education
High School Diploma -
Fairview Park Highschool
Fairview Park , OH06-2021
Associate of Science - Veterinary Technology
Tri-c Community College
Cleveland , OHSkills
- Point-of-sale operation
- Cash handling
- Customer service
- Return processing
- Communication skills
- Time management
- Work organization
- Empathy and patience
- Problem-solving aptitude
- Active listening
Timeline
Cashier Team Lead
Sherry Lanham
04.2018 - 06.2021
Cashier
David Ford
06.2017 - 12.2018
High School Diploma -
Fairview Park Highschool
Associate of Science - Veterinary Technology
Tri-c Community College