Amanda DiNapoli
Old Bridge,NJ
Summary
Experienced veterinary technician with a strong focus on customer service and a diverse background in animal care. Experienced in disease identification, animal genetics research, and animal nutrition with an array of species. This expertise extends to working with large/production animals, contributing to increased animal product production and efficient processing methods. These experiences have honed my communication skills, enabling me to effectively liaise with clients and provide high-quality service. My comprehensive understanding of animal care, from individual health to larger production concerns, allows me to provide holistic and informed care in a veterinary setting.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
RoadRunner Scooters
Denver, CO
05.2022 - Current
- Oversaw the resolution of customer inquiries and issues, ensuring high levels of customer satisfaction.
- Conducted extensive reporting on customer service metrics to identify areas for improvement.
- Led miscellaneous projects aimed at enhancing customer experience and operational efficiency.
- Coordinated with other departments to ensure a seamless customer experience.
- Implemented customer service policies and standards to maintain high service quality.
- Trained and mentored customer service team members to ensure consistent service delivery.
- Stayed updated on latest industry trends and technologies to drive continuous service improvement.
- Handled escalated customer issues, providing solutions that align with company policies and customer expectations.
- Utilized customer feedback to inform and improve overall service strategy.
Independent Contractor
Barn Helpers
Cherokee County, GA
09.2023 - 03.2024
- Visited various barns across the county to provide comprehensive animal care.
- Responsible for feeding and watering a variety of large and small animals.
- Provided general care to ensure the well-being of all animals.
- Offered feeding and care recommendations tailored to each animal’s specific needs.
- Made health management recommendations based on each animal’s condition and needs.
- Worked with a diverse range of animals, demonstrating adaptability and extensive animal care knowledge.
- Maintained a flexible schedule to meet the needs of different barns and animals.
- Ensured all animal care practices adhered to county regulations and standards.
Volunteer/Medical Director
Hidden Acres Animal Sactuary
Canton, GA
03.2023 - 02.2024
- Oversee and administer daily medical treatments to animals under the sanctuary’s care. This includes wound care, medication administration, and monitoring of animal health.
- Work closely with veterinarians to develop and implement treatment plans for animals. This includes facilitating veterinary visits and following up on recommended treatments.
- Develop and implement dietary plans for each animal based on their species, age, health status, and individual needs. This includes monitoring animals’ responses to diet changes and making necessary adjustments.
- Implement preventative healthcare measures to maintain the overall health of the animals. This includes regular health check-ups, vaccinations, deworming, and flea/tick prevention.
- Educate staff, volunteers, and visitors about animal health and welfare. This includes conducting workshops, giving presentations, and providing hands-on training.
- Be prepared to respond to health emergencies among the animals, providing immediate care and coordinating with veterinarians as needed.
- Maintain detailed health records for each animal, including medical history, treatments, and progress notes.
- Ensure the cleanliness and safety of the animal habitats, and make sure all medical equipment and supplies are well-stocked and in good working order.
- Advocate for the welfare of the animals both within the sanctuary and in the broader community. This includes educating the public about animal welfare issues and promoting responsible pet ownership.
Veterinary Technician
Berg Animal Hospital
Matawan, NJ
09.2021 - 04.2022
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
Senior Animal Care Worker
Rutgers University
New Brunswick, NJ
09.2017 - 04.2022
- Cared for various animal species including swine, poultry, cattle, horses, sheep, and goats
- Conducted research concerning animal nutrition and management to improve products or processes
- Developed improved practices in feeding, housing, sanitation, or parasite and disease control of animals
- Proven ability to research and control animal selection and breeding practices, aimed at increasing production efficiency
- Competent in determining the genetic composition of animal populations, using principles of genetics
- Documented success in develop efficient and safe ways of producing and processing meat, poultry and eggs.
- Advised producers about improved products and techniques to support animal production efforts.
Swine Handling and Fitting Coordinator
Rutgers University
New Brunswick, NJ
04.2019 - 05.2021
- Seasonal course coordinator responsible for managing fifty students per section and fifteen student-teachers
- Taught students how to effectively transport, handle, and interact with their respective pig
- Explained production process, stages of growth and swine nutrition requirements
- Demonstrated the proper way to read ear notches and tag animals
- Assisted with State Blood draws to determine the health status of the herd
- Led students through the process of showing swine including grooming, complete with an end of course show and judging
- Directly responsible for issuing University grades based on performance and attendance
- Seasonal Safari
Teaching Assistant
Rutgers University
New Brunswick, NJ
12.2018 - 05.2021
- Taught four different sections each with groups of 4-6 students, for sections of swine, cattle, equine and small ruminant practicum
- Helped students gain experienced based education credits learning animal husbandry, animal products/production, nutrition, reproduction, behavior/welfare, health/diseases
- Responsible for lesson plans and subject material, accurate and safe instructions on how to properly interact with the animals, and exam grading
- Demonstrated swine castrations, lamb/kid processing, injection administration, cattle artificial insemination and various veterinary treatment protocols
Veterinary Technician/Receptionist
Progressive Veterinary Care
Skillman, NJ
05.2018 - 04.2020
- Aided doctors during surgery as well as in appointments
- Capable of monitoring anesthesia, placing and removing catheters, measuring blood pressure, drawing blood, cleaning and bandaging wounds, drawing up and administering vaccines as well as handling the animals in a way that is safe and minimizes stress
- Proficient in dealing with clients and communicating lab work results and treatment options
- Able to manage multiple tasks at once including bouncing back and forth between working in the back with patients and answering phones and dealing with clients in the front with a positive attitude.
Education
Animal Science
Rutgers University
05.2021
Old Bridge High School
05.2017
Fear Free Certified
Skills
- Microsoft Office Word
- Computer Skills
- Microsoft PowerPoint
- Microsoft Excel
- Effective Time Management
- Customer Service
- Microsoft Office
- Freshdesk
- QuickBooks
- SalesForce
- Injections
- Artificial Insemination
- Data Collection
- Venipuncture
- Milking
References
REFERENCES
References available upon request
Languages
- English
- Italian
Timeline
Independent Contractor
Barn Helpers
09.2023 - 03.2024
Volunteer/Medical Director
Hidden Acres Animal Sactuary
03.2023 - 02.2024
Customer Service Manager
RoadRunner Scooters
05.2022 - Current
Veterinary Technician
Berg Animal Hospital
09.2021 - 04.2022
Swine Handling and Fitting Coordinator
Rutgers University
04.2019 - 05.2021
Teaching Assistant
Rutgers University
12.2018 - 05.2021
Veterinary Technician/Receptionist
Progressive Veterinary Care
05.2018 - 04.2020
Senior Animal Care Worker
Rutgers University
09.2017 - 04.2022
Animal Science
Rutgers University
Old Bridge High School
Fear Free Certified