Amanda Dismore-Carter
Y-12 Credit Union
Clinton,TN
8
years of professional experience
Driving customer relationship management through strong work ethic, self-motivation, and broad customer service and sales experience, supporting smooth client engagement.
Guided customer experience improvement efforts with consultative insight, cross-functional collaboration, adaptability, and results-oriented communication and analysis.
Work History
Sr. Member Experience Consultant
5 Years- Managed member assistance for account maintenance and provided guidance.
- Provided training and ongoing guidance for new team members.
- Executed sales of products or services to strengthen member engagement and satisfaction.
- Supported transaction processing through video personal teller machines.
- Performed outbound calls to new members to support onboarding through excellent customer service and accurate product knowledge.
Flooring Sales Associate
8 Months- Advised customers on product selection, project needs, and installation requirements.
- Maintained organized merchandise displays and replenished stock to support department readiness.
- Resolved customer concerns promptly, delivering consistent service across high-volume shifts.
Assistant Manager
2 Years 9 Months- Assisted in daily operations of the store, including opening and closing procedures, inventory management, and staff scheduling
- Provided leadership and guidance to team members, ensuring adherence to company policies and procedures
- Resolved customer complaints and issues in a timely and professional manner, enhancing customer satisfaction and loyalty
Education
Associate Degree - Applied Science of Interior Design
I participated in hands-on design projects throughout my academic journey, collaborating with peers and industry professionals to propose functional solutions for residential and commercial spaces. I applied knowledge of sustainable design practices to incorporate eco-friendly elements into projects, demonstrating a commitment to responsible design.
Diploma
Skills
Problem Solving
Time Management
Emotional Intelligence
Listening
Detailed
Confidence
Personal Information
Title: Sr. Member Experience Consultant
Accomplishments
- Everyday Hero, Y-12 Credit Union
- Bill T. Hicks Scholarship Panel, Y-12 Credit Union
- MXC Top Surveys Board, Y-12 Credit Union
Timeline
Sr. Member Experience Consultant
Y-12 Credit Union
10.2021 - 10.2026Read More
Flooring Sales Associate
Home Depot
02.2021 - 10.2021Read More
Assistant Manager
Subway
01.2019 - 10.2021Read More
Powell High School
Diploma
Read More
Pellissippi Community College
Associate Degree from Applied Science of Interior Design
Read More