Amanda Doss
Boyd,USA
Summary
Results-driven Claims Manager with over 10 years of experience in quality control and workflow optimization. Achieved operational improvements through effective training and team collaboration while resolving complex claims issues. Demonstrated strong attention to detail and adaptability, supported by extensive training in inspection, manufacturing processes, and leadership.
Overview
2027
2027
years of professional experience
Work History
Claims Manager
Royal Adjusting Services
Keller, Texas
01.2013 - Current
- In charge of adjusters in the field and admins in the office settling claims for Atlas and Homeowners of America.
- Managed a high volume of property claims, ensuring accurate assessments and prompt settlements.
- Oversaw property claims process from initial report to resolution, ensuring adherence to company policies.
- Streamlined claims processes to enhance response times and improve operational efficiency.
- Ensured consistency in claim handling practices across the department by developing standardized policies and procedures.
- Led cross-functional meetings to streamline workflows and enhance communication between departments.
- Collaborated with adjusters and inspectors to gather necessary documentation for timely claims processing.
- Mentored junior team members, fostering a culture of continuous improvement and professional development within the department.
- Developed training materials for new staff on best practices in property claims management and customer service.
- Evaluated claims and assessed damages while providing insurance adjusting services as a contractor.
- Also worked in the field as a field adjuster inspecting property for storm damage and writing claims in Xactimate.
- Held a Texas All Lines Adjuster License, enabling the handling of diverse insurance claims.
- Ensured quality of files submitted to clients while invoicing claims and coordinating with carriers.
- Oversaw a team of claims professionals, fostering a collaborative work environment focused on achieving common goals.
Licensed Adjuster
Pilot Catastrophe
Mobile, Alabama
01.2005 - 04.2026
- Led field adjusters and office admins in collaborative efforts to settle claims for Allstate.
- Managed field adjusters on National Cat Cat team to ensure effective claim processing.
- Inspected properties for storm damage and wrote claims using Integri Claim software and Xactimate.
- Hold an “A” rating with Allstate for claim settlement customer service and performance.
- Worked as a contracted insurance adjuster for various clients
- Held an all-lines adjuster license in Texas (#1379238)
Production Control Supervisor
Weber Aerospace
Gainesville, TX
02.2010 - 03.2011
- Oversaw production schedules to ensure timely delivery of aerospace components.
- Monitored inventory levels, coordinating with procurement for timely material availability.
- Coordinated logistics for parts traveling between Mexico and Gainesville, ensuring timely delivery for production needs.
- Handled Production Control issues on the floor.
- Developed tools and provided training to improve effectiveness of Production Control processes.
- Assisted assembly line managers in identifying and resolving material shortages to maintain production flow.
Production Line Worker
Labinal Safran
Corinth, Texas
01.2003 - 01.2005
- Operated machinery to assemble components efficiently and accurately.
- Implemented process improvements that increased efficiency on the production line.
- Collaborated with team members to streamline workflow and enhance productivity.
- Collaborated with other production workers to achieve smooth running of production line.
- Inspected and assembled wire harnesses.
- Executed instructions to produce products according to customer specifications.
- Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
- Adapted to various shifts, overtime hours, and weekends to meet production demands.
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
Manufacturing Supervisor
Boeing Aerospace
Corinth, TX
- Supervised daily manufacturing operations to ensure adherence to safety and quality standards.
- Supervised a team of skilled workers, providing guidance, training, and performance evaluation for continuous improvement.
- Trained and mentored team members on production processes and equipment handling.
- Implemented process improvements, resulting in enhanced operational efficiency.
- Improved production efficiency by implementing Lean Manufacturing principles and streamlining processes.
- Led continuous improvement initiatives by soliciting feedback from employees and incorporating their suggestions into the manufacturing process.
- Collaborated with cross-functional teams to identify and resolve production issues proactively.
- Monitored production schedules to ensure on-time delivery of products, meeting customer expectations consistently.
- Provide leadership and direction to team members.
- Boosted team morale and productivity through effective leadership and motivational strategies.
- Enhanced employee morale and retention by fostering a positive work environment and recognizing outstanding performance.
- Empowered team members by delegating responsibilities, promoting ownership and accountability.
- Facilitated communication between management and staff, building trust and promoting transparency.
- Led team meetings to communicate objectives, gather feedback, and promote a collaborative work environment.
- Developed training materials for new hires, enhancing onboarding effectiveness.
- Provide resources to organization and support CQI activity.
- Interface with internal and external customers to support functional facility and support divisional goals.
- Implemented safety protocols, reducing workplace injuries and ensuring compliance with regulatory requirements.
- Maintained detailed records of personnel progress and productivity to support performance evaluations and operational decisions.
- Analyzed and understood schematics to guide production and assembly processes., technical documentation and production orders.
- Led transition to lean manufacturing principles, enhancing operational agility.
Quality Control Inspector
Boeing Aerospace & Electronics
Corinth, Texas
01.1988 - 01.2003
- Conducted inspections of materials and finished products to ensure compliance with quality standards.
- Identified defects and inconsistencies, documenting findings for corrective action.
- Collaborated with production teams to resolve quality issues efficiently.
- Maintained accurate records of inspection results and non-conformance reports.
- Trained new team members on quality control procedures and best practices.
- Implemented process improvements leading to enhanced product reliability and safety.
- Participated in root cause analysis to identify areas for quality enhancement initiatives.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Inspected and assembled wire harnesses.
Manufacturing Engineering Planner
Boeing Aerospace
Corinth, TX
- Engineered production drawings and WIRS shop aids to optimize hardware build processes.
- Analyzed project requirements to ensure adherence to technical specifications and quality standards.
- Implemented process improvements that increased efficiency in project execution and resource management.
- Implemented quality control measures in planning process to ensure accuracy and reduce errors in final deliverables.
- Collaborated with cross-functional teams to streamline processes and improve project outcomes.
- Prepared detailed documentation for engineering plans to improve communication among stakeholders.
- Extensive knowledge of Lean manufacturing and the implementation and execution of Lean.
- Communicated with the Boeing facility in Seattle on any drawing change requests.
- Participated in ongoing professional development programs to stay current with industry advancements and enhance personal expertise as an Engineering Planner.
Education
No Degree - General
Tarrant County Junior College
Ft. Worth, Texasundefined
Boyd High School
Boyd, Texas01-1986
Skills
- Claims management
- Claims oversight
- Claim evaluation
- Compliance monitoring
- Regulatory compliance
- Quality assurance
- Risk assessment
- Operational planning
- Workflow enhancement
- Efficiency strategies
- Resource allocation
- Data management
- Document review
- Operations management
- Delivery management
- Cost management
- Budget management
- Logistics coordination
- Team management
- Workforce development
- Staff training
- Team development
- Cross-functional collaboration
- Collaboration
- Collaborative efforts
- Coaching strategies
- Guidance techniques
- Issue resolution
- Process enhancement
- Ongoing improvement
- Analytical thinking
- Metrics analysis
- Task prioritization
- Office software
- Effective communication
- Judgment skills
- Solution development
- Career progression
- Collaboration
- Solution development
- Effective communication
Timeline
Claims Manager
Royal Adjusting Services
01.2013 - Current
Production Control Supervisor
Weber Aerospace
02.2010 - 03.2011
Licensed Adjuster
Pilot Catastrophe
01.2005 - 04.2026
Production Line Worker
Labinal Safran
01.2003 - 01.2005
Quality Control Inspector
Boeing Aerospace & Electronics
01.1988 - 01.2003
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Boyd High School
Manufacturing Supervisor
Boeing Aerospace
Manufacturing Engineering Planner
Boeing Aerospace
No Degree - General
Tarrant County Junior College