Amanda Douglas
Plano
Summary
Results-driven Senior Legal Professional specializing in compliance and litigation. Successfully reduced case delays through strategic document preparation and effective team collaboration, enhancing overall productivity and operational efficiency.
Overview
27
27
years of professional experience
Work History
PROCESS SERVER - PARALEGAL
Lets Make it Legal Notary and Process
Plano
11.2020 - Current
- Executed service of legal documents on time, ensuring compliance with state regulations and reducing potential case delays.
- Analyzed case files to identify critical deadlines and requirements, improving workflow efficiency and minimizing errors.
- Coordinated with legal teams to streamline document preparation, improving turnaround times and enhancing overall workflow.
- Maintained accurate records of service attempts and outcomes, ensuring thorough documentation to support legal processes.
SITE LEADER
Coregistics
Coppell
10.2016 - 10.2020
- Streamlined safety protocols leading to measurable improvements in compliance and reduction of workplace incidents.
- Managed 10+ employees to ensure compliance with OSHA and safety regulations, fostering a safe work environment.
- Fostered collaborative team environment to enhance morale and communication among staff, contributing to achievement of operational goals.
- Managed employee attendance records and payroll processing to ensure timely, accurate compensation for all staff.
SUPERVISOR
Elwood Staffing
Arlington
01.2016 - 10.2016
- Monitored team performance metrics to identify bottlenecks, implementing solutions that led to measurable improvements in efficiency.
- Supervised 20 or more employees.
- Floor Supervisor ensuring orders are processed correctly and dispatched on time.
CUSTOMER SERVICE REPRESENTATIVE
Walmart
Arlington
11.2009 - 10.2015
- Managed customer returns and answered multiple phone lines.
- Processed bill payments and check cashing.
- Promoted from cashier to customer service manager.
- Provided exceptional customer service, fostering positive experiences that enhanced client loyalty and satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Spherion
Waco
05.2005 - 11.2009
- Filed documents alphabetically and numerically.
- Answered multiple phone lines for various companies.
ER ADMITTING CLERK
Providence Hospital
Waco
03.2004 - 04.2005
- Maintained confidentiality in accordance with HIPAA rules.
- Registered patients to the emergency room and chest pain unit via ambulance.
- Coordinated office services such as records management.
- Answered multiple phone lines and retrieved medical records for insurance companies.
CASEWORKER ANALYSIS
EMSI
Waco
05.1999 - 02.2004
- Conducted client assessments to identify needs and develop service plans.
- Coordinated resources and services for individuals and families in need.
Education
Some College (No Degree) - MEDICAL BILLING AND CODING
Everest College
Some College (No Degree) - PROCESS SERVER
Judicial Branch Texas
Some College (No Degree) - PARALEGAL STUDIES
Center of Advance Studies
A.APP.SC. - PARALEGAL
Center for Advance Legal Studies
Some College (No Degree) - Notary Signing Agent
State of Texas
Plano, TXSkills
- Compliance
- IP
- Litigation
- Paralegal
- Medical Terminology
- Customer Service
- Record keeping
- Court compliance
Accomplishments
- Deans list
Affiliations
- Volunteer at Epiphany Soul
Timeline
PROCESS SERVER - PARALEGAL
Lets Make it Legal Notary and Process
11.2020 - Current
SITE LEADER
Coregistics
10.2016 - 10.2020
SUPERVISOR
Elwood Staffing
01.2016 - 10.2016
CUSTOMER SERVICE REPRESENTATIVE
Walmart
11.2009 - 10.2015
CUSTOMER SERVICE REPRESENTATIVE
Spherion
05.2005 - 11.2009
ER ADMITTING CLERK
Providence Hospital
03.2004 - 04.2005
CASEWORKER ANALYSIS
EMSI
05.1999 - 02.2004
Some College (No Degree) - MEDICAL BILLING AND CODING
Everest College
Some College (No Degree) - PROCESS SERVER
Judicial Branch Texas
Some College (No Degree) - PARALEGAL STUDIES
Center of Advance Studies
A.APP.SC. - PARALEGAL
Center for Advance Legal Studies
Some College (No Degree) - Notary Signing Agent
State of Texas