Amanda Drake
Sultan,WA
Summary
Bubbly and outgoing Store Manager experienced in overseeing daily operations and leading teams. Enhanced store performance through effective management and support of the general manager. Seeking new opportunities to apply leadership skills while balancing caregiving responsibilities.
Overview
12
12
years of professional experience
Work History
Caregiver
consumer direct of wa
Everett, Washington
09.2023 - Current
- Administered medications and handled medical equipment for clients.
- Gave prescribed medications on schedule according to care plan instructions.
- Assisted with bathing, dressing, and personal care tasks.
- Minimized fall risks by removing environmental hazards, promoting safety and mobility for clients.
- Provided companionship and emotional support to improve client comfort and well-being.
- Enhanced daily living through compassionate support and encouragement, fostering independence and well-being.
- Coordinated transportation for client appointments and social activities, enhancing access to care and community engagement. for appointments and social activities.
Assistant General Manager
Burger King
Monroe, Washington
08.2014 - 09.2023
- Coordinated daily restaurant operations to ensure consistent service delivery.
- Facilitated staff training to enhance customer service capabilities.
- Managed inventory levels and reordered supplies to minimize waste.
- Built staff schedules to support labor efficiency during busy hours.
- Handled customer concerns quickly to improve satisfaction.
- Resolved guest complaints promptly while keeping a professional attitude.
- Maintained high customer service standards across every shift.
- Supported monthly budgeting, profit and loss review, and margin goals.
- Followed company policies, procedures, and regulations to maintain compliance.
- Directed daily restaurant operations to maintain smooth, consistent service.
- Led staff training initiatives to improve customer service performance.
- Managed inventory control processes to maintain stock levels and reduce waste.
- Created staff schedules to improve labor efficiency during peak periods.
- Responded to customer complaints promptly to protect guest satisfaction.
- Coordinated monthly budgets, profit and loss reviews, and margin targets.
- Monitored compliance with company policies, procedures, and regulations.
- Completed opening, closing, and shift change procedures to uphold operational standards.
- Strong daily operations kept restaurant service running smoothly.
- Improved customer service skills through staff training support.
- Reduced waste and maintained stock availability through inventory coordination.
- Improved labor efficiency during peak hours through structured scheduling.
- Achieved higher customer satisfaction through prompt service and effective complaint resolution. followed prompt response to guest complaints.
- Professional complaint resolution supported a positive guest experience.
- Maintained consistent service standards across all shifts to ensure guest expectations were met. were maintained across all shifts.
- Monthly budget coordination supported profit and loss goals and margin targets.
- Ensured policy, procedure, and regulation compliance by regularly reviewing operational practices. remained in place throughout operations.
- Operational standards stayed consistent through thorough opening, closing, and shift change routines.
Skills
- Medication administration
- Client care documentation
- Safety risk assessment
- Personal hygiene assistance
- Companionship support
- Healthcare compliance
- Inventory management
- Staff training
- Customer service
- Employee scheduling
- Time management
- Critical thinking
- Decision making
- Inventory control
- Staff development
- Food safety and sanitation
- Budgeting and cost control
Timeline
Caregiver
consumer direct of wa
09.2023 - Current
Assistant General Manager
Burger King
08.2014 - 09.2023