Amanda Dube
Worcester,MA
Summary
Highly skilled customer service representative. Worker closely with customers to achieve high quality service and sales. Great with problem solving skills. Known for reliability and productive at meeting customer needs. Will bring valuable ideas and experience to the customer service team. Takes pride in anything Ido.
Overview
6
6
years of professional experience
Work History
Covid Screener
Prima Care
04.2019 - 07.2020
- Conducted health screenings and assessments for COVID-19 symptoms in accordance with established protocols.
- Communicated effectively with patients to gather relevant health information and address concerns.
- Collaborated with healthcare team members to ensure adherence to safety guidelines during screenings
- Worked closely with patients with a positive attitude
Administrative Assistant
Todrin Industries
08.2017 - 10.2018
- Set up excel and goggle docs for the vice president and the rest of the Todrin team
- Answered phones and worked with customers to meet satisfaction
- I assisted the sales team with order entry
- Used proficient customer service skills
- Delivered prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Representative
Nestle Waters
01.2017 - 05.2018
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Processed orders and managed account information using CRM software to ensure accuracy.
- Collaborated with team members to streamline workflows and enhance customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Cake Decorator
Walmart
02.2014 - 01.2015
- Designed and decorated custom cakes for special occasions, enhancing customer satisfaction.
- Maintained cleanliness and organization of work area, adhering to food safety standards.
- Assisted customers in selecting cake designs, providing expert recommendations based on preferences.
- Executed detailed cake decorating techniques using various tools and icing methods.
- Finished cakes, ensuring consistency with company standards and customer expectations.
Education
High School Diploma -
Westport High School
Westport, Ma06-2006
Skills
- Friendly and respectful
- Customer service skills
- Problem-solving techniques
- Reliable
- Attention to detail
- Trustworthy
Timeline
Covid Screener
Prima Care
04.2019 - 07.2020
Administrative Assistant
Todrin Industries
08.2017 - 10.2018
Customer Service Representative
Nestle Waters
01.2017 - 05.2018
Cake Decorator
Walmart
02.2014 - 01.2015
High School Diploma -
Westport High School