Enthusiastic and reliable professional that takes pride in providing excellent customer service. Maintains focus and a positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills.
Overview
8
8
years of professional experience
Work History
Server
YaYas
Chesterfield
11.2022 - Current
Increased sales significantly by upselling higher-end products to customers.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Walnut Grill
Wildwood
08.2019 - 09.2022
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Hostess
The Old Spaghetti Factory International Inc.
Chesterfield
06.2018 - 08.2019
Developed rapport with regular patrons, fostering a sense of community within the establishment.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Dining Room Server
Gambrill Gardens
Elisville
03.2016 - 06.2018
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Supported overall restaurant cleanliness by performing regular sanitation tasks, including wiping down tables and chairs, sweeping floors, and maintaining restroom facilities.
Reduced errors in order processing by attentively listening to customers'' needs, accurately recording their selections, and verifying orders before submission.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.