Amanda Easterling
Houston,Texas
Summary
Hands -on professional Customer Service Representative, specializing in patient customer care which includes attentiveness, empathy, and supporting a comfortable office environment. Utilizes up-to-date diagnostic and procedural equipment. Proficient in medical office management, problem-solving, scheduling, and organizational skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Registered Dental Assistant
Dental Smiles
12.2022 - 04.2023
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Assisted in pediatric and adult surgical procedures such as root canals, and extractions.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules, applying lead aprons.
- Documented patient dental health information, medical history, and vital signs for future reference.
Manager
Carra’s Cleaning LLC
03.2017 - 03.2018
- Marketing on Social Media Platforms
- Scheduling
- Used excellent detail and organization skills
- Accurate inventory input and output.
Teacher - Office Assistant
Hugs Child Care
10.2016 - 03.2017
- Proficient in time management
- Excellent patience and understanding
- Office Skills
- Self learning
- Multitasking
Customer Service Agent
Avatar Home Health Agency
01.2016 - 10.2016
- Patience Understanding
- Excellent customer service feedback
- Time management
Education
Certified Dental Assitant Program -
Remington College
General studies Diploma - undefined
Hemphill Highschool
Associate of Applied Science - Early Childhood Education
Angelina College
Lufkin, TX05.2009
Skills
- Customer service-proficient in active listening, active learning and critical thinking skills to offer highest quality customer experience
- Instrument Selection
- Radiation Protection
- Dental Office Administration
Certification
- RDA - Registered Dental Assistant
Timeline
Certified Registered Dental Assistant
Dental Smiles
12.2022 - 04.2023
Manager
Carra’s Cleaning LLC
03.2017 - 03.2018
Teacher - Office Assistant
Hugs Child Care
10.2016 - 03.2017
Customer Service Agent
Avatar Home Health Agency
01.2016 - 10.2016
Certified Dental Assitant Program -
Remington College
General studies Diploma - undefined
Hemphill Highschool
Associate of Applied Science - Early Childhood Education
Angelina College