Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Edwards

Jacksonville

Summary

Friendly and dependable customer service professional with experience supporting clients during sensitive and high-pressure situations. Skilled in building strong relationships, resolving concerns, and ensuring a positive customer experience. Adept at handling confidential information, coordinating services, and managing multiple priorities with professionalism and empathy. Dedicated to delivering excellent service and contributing to team success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Office Manager

Brewer & Sons Funeral Homes
06.2023 - Current
  • Served as primary point of contact for clients, providing support and guidance with professionalism and empathy.
  • Handled client inquiries, scheduled services, and ensured clear communication throughout the process.
  • Processed payments, managed records, and coordinated service details to ensure client satisfaction.
  • Oversaw inventory and merchandise, assisting families in making purchase decisions with care and respect.
  • Supported management and team members to maintain smooth daily operations.

Administrative Assistant

Brewer & Sons Funeral Homes
05.2022 - 06.2023
  • Assisted clients with scheduling and service coordination, maintaining a high level of customer satisfaction.
  • Managed phone calls, emails, and in-person inquiries, ensuring prompt and courteous responses.
  • Organized records and confidential documents while maintaining accuracy and compliance.
  • Supported event planning by arranging catering, venues, and materials to meet client needs.
  • Handled payments and maintained client accounts with accuracy and discretion.

Education

High School Diploma -

John Glenn High School
Bay City, MI
01-2015

Skills

  • Customer service & client support
  • Problem-solving & conflict resolution
  • Scheduling & coordination
  • Strong verbal & written communication
  • Payment processing & sales support
  • Data entry & recordkeeping
  • Event & service coordination
  • Attention to detail & organization

Certification

  • Licensed Notary, State of Florida
  • Funeral Sales License (Preneed)

Timeline

Office Manager

Brewer & Sons Funeral Homes
06.2023 - Current

Administrative Assistant

Brewer & Sons Funeral Homes
05.2022 - 06.2023

High School Diploma -

John Glenn High School

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