Victoria Palacios
Phoenix,AZ
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Receptionist
Valley Urologic Associates
01.2025 - Current
- Greeting patients warmly, verify personal and insurance information, explain intake forms, and provide guidance throughout their visit
- Answer phones, respond to emails, take messages, and route inquiries to appropriate staff efficiently
- Process copayments, deductibles, and other payments, assist with insurance verification, and support third-party claim processing
Cashier
Big Lots
04.2024 - 04.2025
- Process cash, credit, and debit transactions quickly and accurately.
- Greet customers warmly and assist with product inquiries.
- Maintain a clean, organized, and well-stocked checkout area.
- Balance cash drawer at the beginning and end of shifts.
- Handle returns, exchanges, and refunds in line with store policies.
- Collaborate with team members to ensure smooth store operations.
Customer Service
Maximus
11.2022 - 01.2024
- Answering 150+ inbound and outbound calls
- Proving customer service to consumers and patients
- Data entry
- Maintained customer satisfaction with problem solving for customer needs and resolving concerns
- Conducted customer request by understanding and addressing concerns
- Enroll consumers into insurance policy
Customer Service Representative
Upgrade
07.2021 - 11.2022
- Assisted customers with application submissions going to final review
- Reviewed and processed documents
- Received pending applications to further the approval and denial process by accepting and requesting or rejecting customers upload documents
Education
Medical Office Administration Certificate -
Brookline College
Phoenix, AZAssociate of Applied Science - Allied Health
Brookline College
Phoenix, AZ06-2026
Skills
- Customer Service & Client Support
- Patient Intake & Check-In/Check-Out
- Professional Communication (Phone, Email, In-Person)
- Multiline Phone Systems
- Conflict Resolution & De-escalation
- Active Listening & Customer Engagement
- Cash Handling & POS Systems
- Transaction Processing (Cash, Credit, Returns)
- Insurance Verification Support
- Data Entry & Record Management
- Multitasking in Fast-Paced Environments
- Attention to Detail & Accuracy
- Time Management & Organization
- Problem-Solving
- Team Collaboration & Adaptability
Certification
Medical Office Administration Certificate
Timeline
Front Office Receptionist
Valley Urologic Associates
01.2025 - Current
Cashier
Big Lots
04.2024 - 04.2025
Customer Service
Maximus
11.2022 - 01.2024
Customer Service Representative
Upgrade
07.2021 - 11.2022
Associate of Applied Science - Allied Health
Brookline College
Medical Office Administration Certificate -
Brookline College