Melanie Doucet
Sulphur
Summary
Dependable and detail-oriented administrative professional with 4+ years of experience in customer service, front desk operations, and office support. Strong at handling phone lines, assisting visitors, organizing files, selling memberships, and directing calls to appropriate departments. Known for professionalism, accuracy, and a positive attitude.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Sulphur Parks & Recreation
Sulphur
02.2024 - 12.2025
- Greeted visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered high-volume phone calls, directed callers to the correct staff or departments, and relayed messages accurately.
- Sold memberships, processed payments, and assisted customers with renewals and account questions.
- Counted and balanced daily cash and deposits, ensuring accuracy and proper documentation.
- Served as Team Lead, supporting staff at one of the parks by giving direction, assigning tasks, and maintaining smooth daily operations.
- Assisted with scheduling, updating records, and keeping the front desk organized and efficient.
Customer Service Specialist
Storage Plus of Lake Charles
Lake Charles
11.2022 - 12.2023
- Provided exceptional customer service to walk-in and phone customers.
- Managed payments, processed cash reports, and handled customer account updates.
- Contacted customers regarding overdue accounts and managed billing reminders.
- Prepared contracts and organized documents to support office operations.
- Assisted in marketing efforts to increase customer engagement.
Sales Associate
Rouses Market
Carlyss
08.2021 - 09.2022
- Assisted customers with locating items and provided product recommendations.
- Handled cash register operations accurately.
- Stocked shelves, organized displays, and ensured attractive presentation.
- Prepared and priced merchandise for the sales floor.
Education
Bachelor of Science - Health Administration
McNeese State University
Lake Charles, LA12-2028
High School Diploma -
Sulphur High School
Sulphur, LA05-2022
Skills
- Front Desk & Reception
- Customer Service & Client Support
- Multi-line Phone System
- Membership Sales
- Cash Handling & Payment Processing
- Microsoft Office (Word, Excel, Outlook)
- Scheduling & Calendar Support
- Documentation & Filing
- Professional Communication
- Multitasking & Problem-Solving
Timeline
Front Desk Receptionist
Sulphur Parks & Recreation
02.2024 - 12.2025
Customer Service Specialist
Storage Plus of Lake Charles
11.2022 - 12.2023
Sales Associate
Rouses Market
08.2021 - 09.2022
Bachelor of Science - Health Administration
McNeese State University
High School Diploma -
Sulphur High School