AMANDA ELLIS
Coral Springs,FL
Summary
Professional with robust experience in delivering exceptional customer experiences. Skilled in resolving complex issues, enhancing client satisfaction, and streamlining service processes. Strong focus on team collaboration, adaptability to changing environments, and achieving measurable results. Proficient in communication, problem-solving, and maintaining high standards of service.
Overview
17
17
years of professional experience
Work History
Shipping and Receiving Manager
City Pop Denver
05.2023 - Current
- Oversaw daily shipping and receiving operations, ensuring timely and accurate order fulfillment.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Implemented safety protocols for warehouse operations, enhancing compliance with industry standards.
- Analyzed workflow processes, identifying opportunities for improvement and implementing changes accordingly.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Pulled, verified, and packaged items for shipment.
Customer Service Professional
Home Revenue Inc.
05.2017 - Current
- Met or exceeded service and quality standards every review period.
- Provided an elevated customer experience to generate a loyal clientele.
- Maintained knowledge of current sales and promotions, policies regarding payment, guest identification and security practices.
- Gathered and verified all required customer information for tracking purposes.
- Arranged domestic and international travel plans and itineraries, including flight reservations.
- Met all customer call guidelines including service levels, handle time and productivity.
- Delivered exceptional customer support by resolving inquiries and complaints efficiently.
Administrative Clerk
Westway Towing
05.2020 - 05.2023
- Managed daily office operations, ensuring timely processing of paperwork and correspondence.
- Maintained accurate records using electronic filing systems, enhancing data retrieval efficiency.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Reviewed files, records and other documents to obtain information to respond to requests.
In Store Associate
Papa Johns
09.2014 - 10.2016
- Politely assisted customers in person and via telephone.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Provided an elevated customer experience to generate a loyal clientele.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Assisted customers with food selection, inquiries and order customization requests.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Operated a POS system to itemize and complete an average of 200 customer purchases.
Sales Associate
1800Flowers.com
05.2009 - 06.2014
- Assisted customers with flower arrangement selections, inquires and order customization requests.
- Routinely answered customer's questions regarding merchandise, pricing, current sales available and new product information.
- Recommended items based on customer's needs for an occasion and alternate items if a product was not available.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Described products to customers and accurately explained details and care of their arrangements.
Education
High School Diploma -
Western High School
Davie, FL01.1997
Skills
- Exceptional communication skills
- Strong client relations
- Strategic sales knowledge
- Quick learner
- Exceptional time management skills
- Excellent work ethic
- Detail-oriented
- Articulate and well-spoken
Timeline
Shipping and Receiving Manager
City Pop Denver
05.2023 - Current
Administrative Clerk
Westway Towing
05.2020 - 05.2023
Customer Service Professional
Home Revenue Inc.
05.2017 - Current
In Store Associate
Papa Johns
09.2014 - 10.2016
Sales Associate
1800Flowers.com
05.2009 - 06.2014
High School Diploma -
Western High School