Open To Work
Amanda Emert
Private Duty Care
Maryville,TN
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
CaregiverCoustmer Representative Food Prep Cook
1
Certification
14
years of professional experience
Customer service oriented professional with healthcare industry experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
Work History
Caregiver
5 Years 5 Months- Provide companionship and personal care and assist with personal hygiene and mobility needs.
- Handle light housekeeping duties, prepare meals, and transport to locations outside the home to run errands to take to doctor appointments.
- Ensure privacy of sensitive and confidential information.
Coustmer Representative
2 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call environments, ensuring timely responses to customer needs.
- Trained new team members on customer service protocols and systems.
- Implemented feedback mechanisms to enhance service quality and customer satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve efficiency.
- Analyzed customer feedback data to identify trends and drive service improvements.
- Led initiatives aimed at increasing first-call resolution rates among team members.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Balanced multiple competing priorities within tight deadlines during peak periods without compromising on attention-to-detail or responsiveness.
- Increased repeat business through exceptional service, building trust and loyalty among clients.
- Provided expert product knowledge to customers, enabling them to make informed purchasing decisions.
- Cultivated lasting relationships with clients by providing personalized solutions to their needs and concerns.
- Participated in ongoing professional development opportunities to stay current on best practices and industry trends.
- Assisted customers in navigating company website features, leading to increased online sales conversions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Used Software to prepare memos, correspondence and reports.
- Consistently met or exceeded performance metrics while maintaining a focus on delivering outstanding client care.
- Collaborated with team members to create a positive work environment, resulting in higher employee retention rates.
Food Prep Cook
1 Year 7 Months- Set up and stocked stations, prepared food for service, and cooked menu items in cooperation with kitchen staff.
- Followed policies and procedures, complied with safety standards, and worked well in fast-paced environment.
- Cleaned station and kitchen prep areas, and stocked inventory appropriately.
- Maintained a positive, professional, and team-oriented attitude.
- Career break to focus on family requirements in caring for young children (03/2014 – 03/2021)
Education
Diploma - Medical Billing and Coding
- Full Time Student: Medical Billing and Coding
- Introduced to the following concepts:
- Medical terminology, medical billing and coding, claims processing, medical office procedures, insurance verification, accounts receivable, collections, co-pays, and deductibles.
- Electronic health records systems and healthcare claims preparation and submission processes.
- Coding for diseases, surgeries, and medical procedures using ICD-10, CPT, and HCPCS coding systems.
- Organizing, analyzing, and examining health insurance claims for reimbursement and resubmitting rejected claims.
- HIPAA rules and regulations related to patient information privacy and security.
Skills
Electronic Health Records (EHR)
Electronic Medical Records (EMR)
Medical Billing
Insurance Verification
Medical Office Procedures
Medical Coding (ICD-10-CM
HCPCS
CPT)
Certification
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
Section name
- Strong time management skills with ability to establish priorities to meet timelines.
- Attention to detail needed to maintain high levels of accuracy.
- Actively participate in learning opportunities and adapt to new environments.
- Communication Platforms – Zoom and Google Meet.
- Microsoft Office Applications – Word.
Timeline
Coustmer Representative
Teleperformance USA
10.2025 - 12.2025Read More
Caregiver
Private Duty Care
03.2021 - CurrentRead More
Food Prep Cook
Blunt County Schools
08.2012 - 03.2014Read More
Ultimate Medical Academy
Diploma from Medical Billing and Coding
Read More