Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Ashley Walters

Graham

Summary

Customer service oriented professional with retail, healthcare, and leadership experience. Possesses administrative and clerical skills and a solid understanding of the importance of accurate claims processing. Maintain confidentiality, pay close attention to detail for accurate and compliant documentation, and remain committed to ensuring optimal client outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Caregiver

I-Pone
05.2017 - 01.2021
  • Maintained a clean and safe home environment for a client with cancer, implementing fall prevention strategies and regularly cleaning and sanitizing surfaces to minimize infection risk.
  • Improved client mobility and independence, developed and implemented individualized mobility programs for client with varying physical limitations.
  • Performed data entry using MS Excel with high attention to detail.
  • Effectively communicated client progress and needs to families and medical professionals via daily reports and weekly consultations, fostering strong collaborative relationships and improving care coordination.

Lead Stock Room Associate

Ross
03.2016 - 04.2017
  • Loaded and unloaded trucks, managed inventory, and led by example.
  • Handled cash in office, balanced tills, and complied with confidentiality practices.
  • Worked in environment where accuracy and accountability were essential and dealt with confidential data.

Lead Recovery / Retail Sales Associate / Customer Service

Macy’s
11.2012 - 02.2016
  • Oversaw team of 19 associates, restocked inventory, managed merchandise transfers, and exhibited leadership.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales.
  • Stayed focused during busy times and delegated tasks to employees to keep business running smoothly.
  • Addressed issues in a professional manner and resolved staff and customer service issues.

Licensing Clerk

Department of Licensing
01.2009 - 07.2011
  • Completed data entry and handled vehicle, boat, voter, and tonnage licensing process.
  • Faxed and filed documents and records.
  • Served as keyholder, balanced cash drawers, and audited tills.
  • Performed necessary opening and closing procedures to assure efficient operation.

Education

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy
01.2025

Skills

  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO
  • PPO
  • POS)
  • Workers Compensation
  • Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM
  • HCPCS
  • CPT)
  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Third Party Payers

Additional Information

19803 91st Ave E

Graham WA 98338

Certification

  • High Academic Honors Recognition.
  • Strong leadership skills with an ability to build trust and loyalty within the team dynamic.
  • Adept at managing time, coordinating details, and balancing competing demands.
  • Ability to convey thoughts and express ideas effectively.
  • Ultimate Medical Academy - HIPAA Essentials for Healthcare Professionals Certificate.
  • Video Communication Platforms – Zoom, Skype, and MS Teams.
  • Microsoft Office Applications – Word, Excel, PowerPoint, and Outlook; Type 35 WPM.

Timeline

Caregiver

I-Pone
05.2017 - 01.2021

Lead Stock Room Associate

Ross
03.2016 - 04.2017

Lead Recovery / Retail Sales Associate / Customer Service

Macy’s
11.2012 - 02.2016

Licensing Clerk

Department of Licensing
01.2009 - 07.2011

Associate of Science Degree - Medical Billing and Coding

Ultimate Medical Academy

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