Amanda Engler
West Fargo,ND
Summary
Accomplished Personal Banking Officer and Account Maintenance Supervisor at Bell Bank, I excel in relationship building and customer service, ensuring high levels of customer satisfaction. Skilled in executing consumer loans and managing team operations, my proactive approach has significantly enhanced client loyalty and operational efficiency.
Overview
21
21
years of professional experience
Work History
Personal Banking Officer
Bell Bank
West Fargo, ND
11.2009 - Current
- Open checking, savings, Certificate of Deposits and IRA's
- processed and underwrite vehicle, recreational vehicles, HELOC, and HE loans
- I do the branch monthly schedule
- Help customers with everyday questions on their accounts
- Researched and resolved discrepancies between customer records and account documentation.
- Used product knowledge and abilities to execute consumer loans and other services.
- Cross-sold bank products by providing advice on the benefits of additional services available.
- Identified opportunities for cross-selling additional products or services based on customer needs.
- Provided customers with information on banking products and services.
- Order, printed, and maintenance the debit card machine at the Lights
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Maintained and built strong client relationships through quality, personalized interactions.
- Open and assist customers in the Safe Deposit Box
- Issued initial and replacement safe-deposit keys to customers, admitting customers to vaults.
- Executed wire transfers of funds in compliance with banking best practices.
- Maintained up-to-date knowledge of banking regulations, procedures, and policies.
Account Maintenance Supervisor
Bell Bank
Fargo, ND
10.2008 - 05.2009
- managed a team of 6
- helped with the back office maintence work on any new or existing accounts
- attended meetings to help our front line staff to help better assist with workload
- did one on ones with my team
Bank Teller Supervisor
Bell Bank
Fargo, ND
12.2006 - 10.2008
- Conducted regular audits of teller drawers and bank vault to ensure compliance with regulatory requirements.
- Resolved customer complaints promptly and efficiently.
- Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
- Verified transactions involving cashier's checks, money orders and account transfers.
- Managed daily operations of teller line, ensuring efficient transaction processing and high levels of customer satisfaction.
- Coordinated teller schedules
- Also worked in the Teller line and was a Customer Service Rep 1 day a week and 1 weekend a month
Teller
Bell Bank
Fargo, ND
04.2004 - 07.2005
- Provided exceptional customer service while accurately processing routine transactions.
- Prepared official checks for customer and internal bank needs.
- Balanced cash drawers on a daily basis.
- Received and counted daily inventories of cash, drafts and checks.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Education
BBA - Business Administration
University of Mary
Bismarck, ND12-2003
Skills
- Customer satisfaction
- Relationship building
- Customer service
- Positive attitude
- Relationship building and management
Timeline
Personal Banking Officer
Bell Bank
11.2009 - Current
Account Maintenance Supervisor
Bell Bank
10.2008 - 05.2009
Bank Teller Supervisor
Bell Bank
12.2006 - 10.2008
Teller
Bell Bank
04.2004 - 07.2005
BBA - Business Administration
University of Mary