Amanda Epp
Olathe,KS
Summary
Organized Office Manager with extensive experience in administrative management and customer service. Proven ability to manage high volumes of files, train new team members, and enhance operational efficiency. Builds strong relationships with teams to achieve project goals and improve performance.
Overview
12
12
years of professional experience
Work History
Home Equity Investment Closer
Point Digital Finance
Palo Alto, California
12.2021 - 05.2026
- Delivered exceptional customer service throughout closing process, enhancing client satisfaction.
- Verified accuracy of all closing documents for completeness and compliance.
- Reviewed title commitment and insurance policies to support pre-closing documentation.
- Managed high volume of files daily, ensuring timely and accurate processing.
- Oversaw pipeline of active deals in closing stage, facilitating smooth transitions to finalization.
- Communicated effectively with customers regarding their closing status.
- Trained new team members on company procedures and best practices.
- Conducted interviews to assess candidates' qualifications and fit.
CUSTOMER SERVICE SUPERVISOR
RADIUS GLOBAL SOLUTIONS, LLC
06.2019 - 12.2021
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees on daily tasks and resolved complex issues to enhance team effectiveness.
- Monitored metrics and derived actionable insights to enhance operational efficiency and team performance.
- Assessed personnel performance and organized incentives and team-building events to strengthen morale.
- Onboarded new employees, including training, mentoring, and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Standardized office structures and processes to promote collaboration and increased performance.
- Reviewed performance data to monitor and measure productivity, goal progress, and activity levels.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Accomplished multiple tasks within established timeframes.
- Delivered feedback to decision-makers regarding employee performance and training needs.
ADMINISTRATIVE SUPPORT MANAGER
RADIUS GLOBAL SOLUTIONS, LLC
08.2016 - 06.2019
- Maintained compliance with company requirements.
- Streamlined overhead by assuming additional responsibilities in creative and administrative projects.
- Translated business priorities into implementable actions.
- Worked directly with collections department, executive vice presidents, and the client to achieve highest monthly revenue possible and remain within company and client compliance.
- Oversaw daily office operations for staff of 4 employees.
- Implemented strategies to increase program effectiveness.
- Coordinated work between multiple departments.
- Assisted in developing standard operating procedures for all administrative employees.
- Met challenging quotas for productivity and accuracy of work.
- Built and led a cohesive administrative team through ongoing coaching, motivation, and career development opportunities.
- Trained employees in the company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
- Identified and implemented improvements in daily operations, client communications, record keeping, and data entry for enhanced efficiency.
ADMINISTRATIVE ASSISTANT
RADIUS GLOBAL SOLUTIONS, LLC
01.2014 - 08.2016
- Coordinated new hire onboarding, security, and temporary paperwork to streamline processes.
- Maintained computer and physical filing systems.
- Managed client correspondence and maintained records to enhance office efficiency.
- Executed record filing system to improve document organization and management.
- Provided complete meeting support including preparing materials and taking notes.
- Created reports and presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance data.
- Liaised with vendors, contractors, and professional services to ensure timely order fulfillment and clear communication.
- Met challenging quotas for productivity and accuracy of work.
Education
Construction Management Certificate - small business accounting, workplace skills, OSHA
Johnson County Community College
Overland Park, KS05-2026
Associate of Applied Science - Occupational Studies
Heritage College
Kansas05-2015
Some College (No Degree) - Business Administration
Western Governors University
Salt Lake City, UTSkills
- Loan documentation
- Quality Assurance
- Risk Assessment
- Compliance adherence
- Report analysis
- Performance Management
- Adaptable and Resilient
- Documentation and Recordkeeping
- Microsoft Office Suite
- Multitasking and Prioritization
- Team leadership
- Work delegation
- Cross-team collaboration
- Decision Making
- Attention to Detail
- Customer service
- Staff training
- Adaptable and Resilient
- Communication skills
- Loan documentation
Timeline
Home Equity Investment Closer
Point Digital Finance
12.2021 - 05.2026
CUSTOMER SERVICE SUPERVISOR
RADIUS GLOBAL SOLUTIONS, LLC
06.2019 - 12.2021
ADMINISTRATIVE SUPPORT MANAGER
RADIUS GLOBAL SOLUTIONS, LLC
08.2016 - 06.2019
ADMINISTRATIVE ASSISTANT
RADIUS GLOBAL SOLUTIONS, LLC
01.2014 - 08.2016
Construction Management Certificate - small business accounting, workplace skills, OSHA
Johnson County Community College
Associate of Applied Science - Occupational Studies
Heritage College
Some College (No Degree) - Business Administration
Western Governors University