Jessica Flores
Lewisville,TX
Summary
Energetic and reliable team player with over 20 years of office and remote environment experience. I have a great work ethic and desire to be employed with a prosperous company that I can learn from and grow with.
Overview
25
25
years of professional experience
Work History
Loan Closer Funder
Nationstar Mortgage DBA Mr. Cooper
Dallas, TX
06.2016 - 01.2026
- Reviewed loan documents for accuracy and compliance with regulations.
- Coordinated funding processes to ensure timely closings and disbursements.
- Communicated with lenders, title companies, and agents to resolve issues swiftly.
- Ensured compliance with regulations by thoroughly understanding and adhering to federal lending guidelines.
- Collaborated with internal departments to resolve any issues or discrepancies identified during the loan application review process promptly.
- Expedited the loan funding process by working closely with title companies to coordinate wire transfers.
- Managed a diverse portfolio of loans while maintaining excellent attention to detail in a fast-paced work environment.
- Exceeded company expectations for funded loans while maintaining a high level of quality control by diligently monitoring key performance indicators and adjusting strategies as needed.
- Contributed to a higher loan approval rate by meticulously reviewing and verifying client information.
- Reduced closing timeframes by effectively prioritizing tasks and collaborating with underwriters, processors, and title companies.
- Prepared loan documents and their accuracy before sending them to the title company or attorney.
- Generated funding worksheets for pre-funding/funding which included balancing for wires.
Loan Processor
Nationstar Mortgage DBA Mr. Cooper
Dallas, TX
11.2015 - 06.2016
- Coordinated communication between borrowers, underwriters, and real estate agents for timely application processing.
- Reviewed and verified documentation, identifying discrepancies to maintain accuracy throughout the loan process.
- Managed timelines and prioritized tasks to ensure efficient workflow in high-volume environments.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by title companies.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Communicated with originator and applicant concerning progress of loan file.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Maintained high level of customer satisfaction by providing detailed explanations of loan terms and answering inquiries promptly.
Document Control Coordinator
Nationstar Mortgage
Dallas, TX
07.2014 - 11.2015
- Coordinated document control processes, ensuring compliance with internal and external regulatory standards.
- Managed revision control for project documentation, facilitating accurate version tracking and retrieval.
- Conducted regular audits of document management systems to maintain data integrity and accessibility.
- Implemented standardized templates for documentation, enhancing consistency across project reports and communications.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Maintained confidentiality in handling sensitive documents, protecting both the organization''s intellectual property and client information from unauthorized disclosure.
Post Close Coordinator
Nationstar Mortgage
Dallas, TX
03.2013 - 07.2014
- Coordinated post-closing documentation to ensure compliance with regulatory requirements.
- Reviewed loan files for accuracy and completeness, identifying discrepancies for resolution.
- Managed communication between lenders, title companies, and clients to facilitate smooth transactions.
- Streamlined post-closing processes by implementing best practices and enhancing workflow efficiency.
- Assisted with the preparation and distribution of monthly reports, providing valuable insights into the post-close department''s performance metrics.
- Checked accuracy and completeness of all paperwork.
- Worked with warehouse banks to manage shipment of collateral documents.
Service Billing Coordinator
Monitronics International, Inc
Dallas, TX
06.2001 - 02.2012
- Began employment as a Data Entry Operator. I input new customers' information for home security systems. Called and verified police, fire, and medical jurisdictions. In 2002, I was promoted to Senior Operator.
- In 2004 I transferred to the Service Department and worked in the call center queue handling 15-20 calls per hour.
- I was promoted 6 months later to a Regional Assistant Manager. My duties included getting updates on all open work orders for customers needing service on their home security systems in seven states and assigning the work orders to dealers.
- I took inbound calls from technicians on a daily basis to provide approval for additional work that was needed and was not included on the original work order and authorized monies they could spend.
- I was responsible for resolving any billing issues for the dealers and correcting it for payment.
- In 2007 I transferred to the Accounting Department where I then processed billing for dealers. I input and processed invoices and stayed ahead of schedule with a two to three day turn- around time to get dealers paid out of a seven day standard.
Education
High School -
MacArthur High School
Irving, TX, USA01.2001
Skills
- Data Entry (85 WPM and 10-key)
- Customer Service
- Field Service
- Assistant Manager (Field Service)
- Invoice Processing (Accounting Dept)
- Call Center
- Loan servicing
- Document review
- File management
- Loan documentation
- Closing procedures
- Loan processing
- Loan disbursement
- Multi-tasking
- Funding coordination
- Relationship management
- Loan closing documentation
- Title document preparation
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Reliability
- Multitasking Abilities
- Organizational skills
- Verbal and written communication
- Microsoft office
Accomplishments
- Data Entry
- Reviewed and input client information and made outbound calls verifying nonemergency jurisdictions.
- Administration
- Performed administration tasks such as filing, creating FedEx labels and mailing out checks, photocopying and faxing documents for outer-departmental use. Answered phones, transferred calls to corresponding departments and made outbound calls to customers and dealers.
- Billing
- Input and processed dealer invoices for payment and resolve billing issues for both customers and dealers.
- Customer Service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Timeline
Loan Closer Funder
Nationstar Mortgage DBA Mr. Cooper
06.2016 - 01.2026
Loan Processor
Nationstar Mortgage DBA Mr. Cooper
11.2015 - 06.2016
Document Control Coordinator
Nationstar Mortgage
07.2014 - 11.2015
Post Close Coordinator
Nationstar Mortgage
03.2013 - 07.2014
Service Billing Coordinator
Monitronics International, Inc
06.2001 - 02.2012
High School -
MacArthur High School
Was top Funder two years in a row out of CA and TX offices.
I went into the Mortgage industry with no experience, but learned quickly and was employed for twelve years which eventually led to being the top Funder for two years straight out of the CA and TX offices. I am an extremely loyal employee and have only worked at two companies since I was seventeen years old due to that loyalty.