Amanda Ervin

• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
• Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.

• Provided effective leadership to junior mental health technicians through mentorship, guidance on best practices, and constructive feedback.
• Improved team efficiency by streamlining communication channels between mental health professionals within the facility.
• Participated in ongoing professional development opportunities to stay current on best practices in the field of mental health care.
• Contributed to the improvement of facility procedures through participation in staff meetings, trainings, and quality assurance initiatives.

• Created group activities for low functioning autistic teens as well as educational and recreational groups.

• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.

• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
• Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
• Verified insurance benefits and eligibility for procedures before referring clients.

• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.

• Worked with pilots and customers daily providing services for safe flights.
• Worked under the owner as personal assistant.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.