Amanda Espinosa
Dania Beach,FL
Summary
Accomplished Professional Manicurist and Front Desk Receptionist with a proven track record at Toi Spa and Healing Paws Veterinary Clinic. Excelled in customer service and sanitation procedures, enhancing client satisfaction and fostering team collaboration. Skilled in training staff and managing time efficiently, consistently achieving positive outcomes and fostering a welcoming environment.
Overview
10
10
years of professional experience
Work History
Professional Manicurist
Toi Spa
Fort Lauderdale, FL
08.2014 - 07.2024
- Educated clients on proper nail care techniques, promoting healthier nails and overall satisfaction with services rendered.
- Contributed positively to the salon''s reputation by consistently receiving positive reviews from clients both in-person and online.
- Assisted in training new team members on best practices in nail care techniques, fostering a supportive learning environment within the workplace.
- Prepared nail beds and cuticles, shaped nails and applied polish.
Front Desk Receptionist
Healing Paws Veterinary Clinic
Fort Lauderdale, FL
01.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Nail Specialist -
Florida Academy of Health & Beauty
Fort Lauderdale, FL04.2012
Ged -
Dave Thomas East
Pompano Beach, FL09.2008
Skills
- Customer Service
- Problem-solving skills
- Time Management
- Team Collaboration
- Verbal and written communication
- Client satisfaction
- Sanitation Procedures
- Training and coaching
- Scheduling
- Training staff
- Sales proficiency
Timeline
Front Desk Receptionist
Healing Paws Veterinary Clinic
01.2022 - 08.2023
Professional Manicurist
Toi Spa
08.2014 - 07.2024
Nail Specialist -
Florida Academy of Health & Beauty
Ged -
Dave Thomas East