Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Yerlis Tovar Guevara

Henderson,NV

Summary

Distinguished in delivering exceptional customer service and meticulous housekeeping, I leveraged skills at Mansion Hotel to enhance guest satisfaction and uphold sanitation standards. Recognized for building a loyal client base as a self-employed Manicurist, I excel in customer engagement and sanitization procedures, significantly contributing to a positive and clean environment.

Overview

5
5
years of professional experience

Work History

Manicurist

Self Employed
Cartagena Colombia, Cartagena Colombia
01.2021 - 10.2021
  • Applied nail treatments, polish and artificial tips to complete manicure services.
  • Removed previously applied nail polish using liquid remover and swabs.
  • Assessed condition of clients' hands, removing dead skin and massaging hands.
  • Applied undercoat and clear or colored polish onto nails with brush.
  • Shaped and smoothed nails with files, emery boards and rotary tools.
  • Built repeat client base to increase profits and stabilize cash flow.

Housekeeping Aide

Mansion Hotel
Cartagena Colombia, Cartagena Colombia
02.2019 - 06.2020
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Removed trash from all guest rooms on a daily basis.
  • Used cleaning chemicals following proper guidelines.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Followed specific cleaning instructions provided by supervisors.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Transported soiled linens from guest rooms to laundry area for cleaning.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Restocked room amenities when necessary such as tissues, paper cups.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Replenished bathroom amenities such as soap, shampoo and conditioner.
  • Reported damage or theft of hotel property to management.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

Waitress

Aguanile Cocina Pizzeria
Cartagena Colombia, Cartagena Colombia
01.2018 - 12.2018
  • Took orders for food and drinks and delivered them to guests.
  • Assisted in seating guests at tables or booths.
  • Organized take-out orders efficiently according to customer requests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Informed customers of daily specials and signature menu items.
  • Set up tables in between patrons to reduce wait times.
  • Served food and beverages to patrons and confirmed complete orders.
  • Filled condiments and napkin containers during slack periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Bussed tables as needed during peak hours.
  • Greeted customers and provided menus.

Cellular Sales

Servitel
Barranquilla Colombia, Barranquilla Colombia
03.2017 - 11.2017
  • Described merchandise and explained use, operation and care.
  • Participated in store meetings to discuss upcoming events or promotions.
  • Built relationships with customers by engaging them in friendly conversations.
  • Handled returns and exchanges according to company policies.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Bagged or packaged purchases and wrapped gifts.
  • Answered store and merchandise questions and led customers to wanted items.
  • Greeted customers to determine wants or needs.
  • Recognized by management for providing exceptional customer service.

Education

High School Diploma -

Liceo Moderno Del Litoral
Sincelejo-Sucre Colombia
12-2008

Skills

  • Customer service-focused
  • Housekeeping
  • Sanitization procedures
  • Bathroom cleaning
  • Customer service
  • Customer friendly
  • Food service background

Languages

Spanish
Professional
English
Limited

Affiliations

  • Like to work out regularly, walk and jog too. Have volunteered at the local Goodwill store in Las Vegas.

Timeline

Manicurist

Self Employed
01.2021 - 10.2021

Housekeeping Aide

Mansion Hotel
02.2019 - 06.2020

Waitress

Aguanile Cocina Pizzeria
01.2018 - 12.2018

Cellular Sales

Servitel
03.2017 - 11.2017

High School Diploma -

Liceo Moderno Del Litoral

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Yerlis Tovar Guevara