AMANDA EVANNE
Palm Springs,CA
Summary
Empathetic and results-oriented professional with extensive customer service experience and a strong psychology foundation. Skilled at understanding human behavior and applying these principles to enhance customer satisfaction, resolve conflicts, and build lasting relationships. Proven ability to handle a diverse customer base with patience, active listening, and effective communication. Equipped with entrepreneurial acumen and leadership skills to manage operations, develop strategies, and drive business growth. Passionate about leveraging psychological insights and customer-focused approaches to successfully run and grow a business while maintaining high standards of service excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Cleaner
Self-employed
07.2018 - Current
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs through meticulous attention to detail and adherence to sanitary standards.
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness, professionalism and punctuality of scheduling hours
- Created lifelong clientell through meaningful, honest and sincere relations that resulted in expansion in other field services: specializing in residential and personal yachts, professional organizing, landscaping and any arbitrary financial opportunities
Budtender
The Syndicate
08.2024 - 01.2025
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
Cocktail Server
Sol Cocina
01.2022 - 02.2023
- Demonstrated excellent hospitality and attentive customer service while greeting tables, delivering food and beverages promptly.
- Listened to guest needs and responded promptly for personalized preference to increase customer satisfaction to maintain above 90% sales in food and beverages
- Served diverse crowds of patrons in a personable manner. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm.
Hostess
Park Tavern
04.2021 - 12.2021
- Maintained customer satisfaction, seating each reservation quickly, resolving complaints to complete accommodation while monitoring seating availability and occupancy 100%.
- Planned and arranged tables, chairs, and settings to accommodate large groups or guests with special needs.
- Organized table management system to serve customers and coordinate movement to maximize number of guests by 50% from YTD.
- Collaborated positively, maintained friendly, supportive, and cooperative work atmosphere while adhering to equal number of tables within servers to maintain fairness
Sales Associate
Vans
08.2018 - 03.2020
- Focused on Unit-Per-Transactions by increasing amount of items sold in one transaction to maintain top 10% district.
- Achieved upper management goals to maintain and exceed sales team performance, analyzed sales data, and reported information to area managers.
- Communicated progress on monthly, quarterly, and yearly initiatives to external and internal point of sales to maximize sales by 50% with effective product demonstrations and persuasive communication skills.
- Drove business success by maintaining and applying knowledge of inventory, promotions, and store policies to increase percentage of purchases.
Seasonal Store Associate
Inland Boat Center
04.2017 - 08.2019
- Enhanced shopping experiences, directing customers to product locations on sales floor to maximize sales through promoting inventory and customer demands to meet business quota
- Increased storage capacity by 30% through organizational management, combining products and rearranging spaces to incorporate new materials while inspecting and documenting merchandise.
- Greeted customers with friendly and welcoming attitude answering customer questions regarding inventory, sales, and rental agreements, credit card and cash handling
Waitress and Hostess
Cacciatores
05.2016 - 07.2017
- Performed all customer needs with seating, serving, bussing, processed guest payments, and ran credit card transactions
- Coordinated more than 50 orders each day, consistently satisfying customers with exceptional service
- Adhered to safety, sanitization, and food handling guidelines and regulations when opening and closing, following company standards and procedures
Education
Bachelor of Science - Psychology
California Baptist University
Riverside, CA07-2026
Associate of Science - Psychology
College of The Desert
Palm Desert, CA12-2024
Associate of Arts - Communication Studies
College of The Desert
Palm Desert, CA05.2020
High School Diploma -
Temescal Canyon High School
Lake Elsinore, CA06.2018
Skills
- Excellent Customer Service
- Effective Communication
- Attention-to-detail
- Delivery Coordination
- Transactions and Cash Handling
- Multitasking Abilities
- POS System Operations
- Sales and Marketing
- Adaptability
- Scheduling Coordination
- Conflict resolution
- Organization
Certification
- Food Handlers Certification
- Responsible Beverage Service
- A.A-T in Communications
- A.A-T in Psychology
Timeline
Budtender
The Syndicate
08.2024 - 01.2025
Cocktail Server
Sol Cocina
01.2022 - 02.2023
Hostess
Park Tavern
04.2021 - 12.2021
Sales Associate
Vans
08.2018 - 03.2020
Residential Cleaner
Self-employed
07.2018 - Current
Seasonal Store Associate
Inland Boat Center
04.2017 - 08.2019
Waitress and Hostess
Cacciatores
05.2016 - 07.2017
Bachelor of Science - Psychology
California Baptist University
Associate of Science - Psychology
College of The Desert
Associate of Arts - Communication Studies
College of The Desert
High School Diploma -
Temescal Canyon High School
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