Amber Politowicz
Street,MD
Summary
I am very eager to attain a better job that could turn into a long term career. I have an excellent work ethic and if trained can preform any necessary tasks quickly and efficiently. Your consideration for any available open positions would be greatly appreciated.
Overview
22
22
years of professional experience
Work History
Residential Cleaner
Self Employed Services
Towson, MD
03.2010 - Current
- Cleaned, scrubbed, and polished bathrooms, kitchens, living rooms, bedrooms and hallways.
- Respected customer's privacy while performing duties in their homes.
- Dusted furniture, fixtures and window sills.
- Provided excellent customer service at all times.
- Swept, vacuumed, mopped and waxed floors.
- Adhered to safety procedures while working with hazardous chemicals and materials.
- Scrubbed sinks, tubs and showers to remove dirt build-up.
- Responded promptly to customer inquiries regarding services offered.
- Removed cobwebs from ceilings and corners of rooms.
- Sanitized all surfaces with appropriate cleaning products.
- Organized supplies for use based on expected customer needs.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Maintained and organized cleaning supplies stock.
- Interacted pleasantly with clients and guests when performing daily duties.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Cashier
Jacksonville Citgo
Phoenix, MD
01.2009 - 10.2010
- Operation of cash register and credit card transactions
- General cleaning of customer bathrooms
- Book keeping for store credits and house accounts
- Taking out garage trash at end of shift
- Parts orders and reorders of commonly used parts for mechanics bay
- General customer service and assistance with scheduling appointments for car repairs.
- Answering phone calls, acted as General secretary for mechanics on staff
Cashier/Personal Shopper
The Cotton Patch
Phoenix, MD
08.2008 - 01.2009
- Performed opening and closing procedures for store.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier/Assistant Inventory Manager
Terry's Collectables
Cockeysville , Maryland
07.2005 - 12.2007
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
- Processed returns and exchanges according to store policies.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Processed customer transactions accurately and efficiently.
- Assisted with pricing merchandise for sale in store.
- Stocked shelves with incoming goods from delivery trucks as needed.
- Answered customers' questions concerning location, price and use of merchandise.
- Verified that all coupons were valid before processing them for payment.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Provided accurate cash register operations, including accepting payments and providing change.
- Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
- Greeted customers and provided assistance in locating items.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Issued receipts, refunds, credits or change due to customers.
- Assisted with customer requests and answered questions to improve satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Interacted politely with customers to promote quality service during checkout.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Answered phone calls to assist customers with questions and orders.
- Preformed store opening and closing procedures
- Took on responsibility for seasonal merchandise rotation
Baker
Highs of Baltimore
White Hall, Maryland
03.2003 - 08.2003
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Rotated stock as needed to keep freshness intact.
- Stocked shelves with freshly-baked goods throughout the day as needed.
- Operated ovens and other equipment to bake products according to established recipes.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Finished baked goods with glazes, icings and other toppings.
Education
High School Diploma -
North Harford High School
Pylesville, MD05-2001
Skills
- Quality assurance
- General hospitality
- Excellent customer service
- General cashier knowledge
- Familiarity with security systems for opening and closing procedures
- Strong work ethic
- Fast learner
- Attention to detail
- Willing to go above and beyond to keep customers happy
Timeline
Residential Cleaner
Self Employed Services
03.2010 - Current
Cashier
Jacksonville Citgo
01.2009 - 10.2010
Cashier/Personal Shopper
The Cotton Patch
08.2008 - 01.2009
Cashier/Assistant Inventory Manager
Terry's Collectables
07.2005 - 12.2007
Baker
Highs of Baltimore
03.2003 - 08.2003
High School Diploma -
North Harford High School