Detail-oriented health information professional with extensive experience managing resident medical records in a senior care setting. Skilled in admission, transfer, and discharge record review, missing signature follow-up, and secure access decisions for sensitive information. Supports accurate, compliant workflows that improve record quality and team efficiency.
Work History
Medical Records Clerk
4 Years 2 Months
Alexian Village of Tennessee | Signal Mountain, Tennessee | 09.2022 - 11.2026
Managed resident medical records for Alexian Village of Tennessee, ensuring accuracy and accessibility in senior care setting.
Supported HIPAA-compliant workflows for chart filing, indexing, and document retrieval, facilitating timely access to patient information.
Reviewed admission, transfer, and discharge records for completeness and accuracy.
Ensured completeness of medical files by verifying required signatures and resident details, enhancing compliance and patient care quality.
Supported nursing, admissions, and billing teams with record requests.
Reviewed requests from outside agencies for access to confidential patient information and determined whether they met legal requirements.
Receptionist
10 Months
Alexian Village of Tennessee | Signal Mountain | 11.2021 - 09.2022
Greeted Alexian Village of Tennessee residents, families, and visitors at front desk.
Answered and routed phone calls for community departments and nursing staff.
Scheduled appointments and coordinated calendars for resident services and administration.
Managed incoming mail, packages, and interoffice deliveries with accuracy.
Resolved routine questions from residents, guests, and vendors with professionalism.
Certified Nursing Assistant
6 Years 6 Months
Alexian Village of Tennessee | Signal Mountain | 04.2014 - 10.2020
Monitored vital signs and reported changes to licensed nursing staff
Observed and reported unusual symptoms and changes to charge nurse.
Responded promptly to resident requests with respectful, compassionate care
Assisted Alexian Village residents with bathing, dressing, grooming, and toileting
Supported meal service, feeding assistance, and hydration for residents
Documented care activities in resident records and shift reports
COVID-19 Tester
1 Year
Alexian Village of Tennessee | Signal Mountain | 11.2020 - 11.2021
Collected and prepared nasal-pharyngeal samples for PCR testing of COVID-19 in accordance with standard methods and processes.
Documented test results in secure healthcare records.
Prepared testing supplies and maintained clean workstations.
Monitored inventory levels of supplies needed for testing such as swabs, reagents, gloves, masks, ensuring adequate stock at all times.
Disposed contaminated materials according to facility safety protocols.
Ensured proper handling and disposal of potentially contaminated materials in accordance with health regulations.
Education
Some College (No Degree) - CPC
Roane State Community College | Crossville, TN | 10-2026