Amanda Fernandez
Paterson,NJ
Summary
I am currently a Part-time Package Center Supervisor(PTPCS/ OMS) in the Hasbrouck Heights Center. I have been apart of the United Parcel Service family going on 20 years. I am a diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in servicing our company as well as our customers. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I also have willingness to take on added responsibilities to meet team goals. I am capable of multitasking in a fast-paced environment and eager to learn so I can further expand my Career at UPS.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Real Source Association Of REALTORS
01.2006 - 12.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Prepared conference room for any meetings and classes.
- Organized events for office.
- Collected Payments for classes.
Revenue Recovery Clerk
UPS
02.2004 - 06.2005
- Performed revenue audit responsibilities in order to minimize lost revenue.
- Communicated effectively, solved intermediate-level problems, assisted with basic research, and effectively managed time.
- Assisted with general office duties (e.g., answering telephone, data entry, filing, etc.)
- Prepared reports using Microsoft Word and Excel.
- Coordinated and prepared information for internal use and distribution.
- Weighed packages at a DIM weight scanner and ensured scanners were functioning properly and packages were in position to have labels read by the scanner.
Data Capture Clerk
UPS
06.2005 - 11.2007
- Uploaded or transmitted data using secure protocols.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Scanned documents and saved in database to keep records of essential organizational information.
- Data entry and export of international packages.
Package Center Supervisor
UPS
11.2007 - 05.2022
- Supervise the daily activities of drivers and package handlers to ensure assigned duties and tasks are completed safely and in a timely fashion.
- Oversee the processing of outbound parcels at the company's hub facilities.
- Conduct pre-operation checks, manages sorting and loading operations, and performs post-operation functions.
- Ensure outbound packages are processed, loaded, and leave the building on time.
- Supervise administrative or clerical staff, unload, load, sort, and car wash operations.
Package Center Supervisor
UPS
05.2022 - 11.2022
- Supervise the daily activities of drivers and package handlers to ensure assigned duties and tasks are completed safely and in a timely fashion.
- Oversee the processing of outbound parcels at the company's hub facilities.
- Conduct pre-operation checks, manages sorting and loading operations, and performs post-operation functions.
- Ensure outbound packages are processed, loaded, and leave the building on time.
- Supervise administrative or clerical staff, unload, load, sort, and car wash operations.
Package Center Supervisor
UPS
11.2022 - Current
- Supervise the daily activities of drivers and package handlers to ensure assigned duties and tasks are completed safely and in a timely fashion.
- Oversee the processing of outbound parcels at the company's hub facilities.
- Conduct pre-operation checks, manages sorting and loading operations, and performs post-operation functions.
- Ensure outbound packages are processed, loaded, and leave the building on time.
- Supervise administrative or clerical staff, unload, load, sort, and car wash operations.
Part Time on Road Supervisor
UPS
01.2023 - Current
- Present PCM prior to driver's work day. Give Feedback to drivers of prior day performance to improve current day and future performance.
- Informing drivers of daily objective and agenda expectations.
- Adjust and improve dispatch plan to execute delivery in a safe timely manner.
- Communicate with customers to improve overall service.
- Supervise drivers safe work methods and safety certifications.
- Completing OJS rides and improving performance and methods.
- Ensuring driver follows space and visibility methods.
- Make sure all drivers return and preplan for next day using performance information collected throughout the current day.
- PVD/ Driver Helper Coordinating
Education
No Degree - Psychology
Passaic County Community College
Paterson, NJHigh School Diploma -
Passaic County Technical Institutes
Wayne, NJ06.2004
Skills
- Leadership experience
- Customer service skills
- Payroll knowledgeable
- Multitasker
- Collaborator
- Social skills
- Technological skills
- Organized
- Directional skills
- Adaptability
- Problem- Solving Abilities
Accomplishments
Some accomplishments I am proud of are that over the past six months I participated in the 2023 east region women's relay, WIO. Some major elements I was able to be a part of include the ORSA workshop, pre-load workshop, and a handful of other fantastic training programs to better myself as a UPS team member. With the help of these workshops, I am now able to contribute a lot more to the UPS operation as a whole no matter the challenges that present themselves on a day-to-day basis. This includes training drivers, loaders, and PTPCS's. I feel I now have the training and confidence in every aspect of the UPS operation.
Additional Information
- Women's Leadership Development BRG (Business Resource Group)
- Latino BRG (Business Resource Group)
- Latino Caesar Project
- Casa Volunteer Event
- Oasis Volunteer Event
Languages
English
Native or Bilingual
Spanish
Full Professional
Certification
- WIO Women's Relay
- ORSA OJS Workshop
- Pre-load Workshop
- ORION Workshop
- Labor and Professionalism Workshop
- SDST Workshop
- QVA Workshop
- Pre-Trip DOK, In Center Driving Workshop
- Driving Compliance Workshop
Timeline
Part Time on Road Supervisor
UPS
01.2023 - Current
Package Center Supervisor
UPS
11.2022 - Current
Package Center Supervisor
UPS
05.2022 - 11.2022
Package Center Supervisor
UPS
11.2007 - 05.2022
Administrative Assistant
Real Source Association Of REALTORS
01.2006 - 12.2008
Data Capture Clerk
UPS
06.2005 - 11.2007
Revenue Recovery Clerk
UPS
02.2004 - 06.2005
No Degree - Psychology
Passaic County Community College
High School Diploma -
Passaic County Technical Institutes
Similar Profiles
Adam PalmerAdam Palmer
Manager, Development & Commercial Outreach at National Association of REALTORS®Manager, Development & Commercial Outreach at National Association of REALTORS®
Bennett BedfordBennett Bedford
Digital Marketing Manager at National Association of RealtorsDigital Marketing Manager at National Association of Realtors
Renesha JonesRenesha Jones
Membership Manager at Raleigh Regional Association of REALTORS®Membership Manager at Raleigh Regional Association of REALTORS®
Craig MelvinCraig Melvin
Warehouse Worker at Earl Tyson (E.T Kitchen Equipment)Warehouse Worker at Earl Tyson (E.T Kitchen Equipment)
Sayem AhmedSayem Ahmed
Sales Consultant at SamSales Consultant at Sam