Amanda Fernandez
Staten Island,NY
Summary
Highly-motivated and accomplished individual adept at handling workloads without sacrificing quality of care. Strong work ethic, adaptability and exceptional interpersonal and technical skills.
Overview
9
9
years of professional experience
Work History
Case Manager
Housing Plus Solutions Inc;Veteran Program
Brooklyn, NY
10.2022 - Current
- Ensured effective management of 25+ veteran clients with substance use/mental health concerns
- Supported mental health clients in developing essential life skills, including household maintenance and budget preparation
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Acted as consultant to community programs by interpreting regulations and policies.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Case Manager
Weston United Community Renewal; Weston House
Harlem, NY
08.2020 - 10.2022
- Documented clinical services in electronic case records system
- Effectively implemented crisis intervention strategies to contain clients' mental health regression during acute episodes of emotional and physical distress
- Provided education to clients on the value of maintaining mental health and utilizing harm reduction services
- Continually worked with interdisciplinary healthcare professionals to support client's mental health hygiene and deliver substance use prevention services.
- Served as agency representative at various local conferences addressing issues of substance use and mental health
- Kept records of clients' medication intake and ensured compliance with prescriptions.
Duane Reade Supervisor
Duane Reade
Manhattan, NY
08.2015 - 09.2020
- Courteously assisted over 200 customers daily, providing essential customer care.
- Ensured accurate distribution of customer medication and processed insurance billing
for pharmaceutical functions and responsibilities. - Maintained cash handling, accounting, and cashier services by supervising shifts and demonstrating dynamic leadership.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
Communications Intern
School of Humanities and Social Sciences at Brooklyn College
Brooklyn, NY
01.2019 - 06.2019
- Produced well-crafted content on relevant subjects
- Conducted interviews with individuals on Interdisciplinary Studies topics
- Managed and advertised events and important notifications on various social media platforms for Brooklyn College.
Education
Bachelor of Arts in Communications -
City University of New York Brooklyn College
Skills
- Care Coordination
- Patient support
- Chronic Disease Management
- Needs Assessment
- Administrative Skills
- Database Management
- Media Communications
- Interpersonal and written communication
- Microsoft Office (Word, Excel, PowerPoint)
- Google (Documents, Drive, Slides, Sheets, Forms)
- Social Media (Instagram, Facebook,Twitter)
- Adobe Photoshop
References
References available upon request.
Timeline
Case Manager
Housing Plus Solutions Inc;Veteran Program
10.2022 - Current
Case Manager
Weston United Community Renewal; Weston House
08.2020 - 10.2022
Communications Intern
School of Humanities and Social Sciences at Brooklyn College
01.2019 - 06.2019
Duane Reade Supervisor
Duane Reade
08.2015 - 09.2020
Bachelor of Arts in Communications -
City University of New York Brooklyn College
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