Amanda Fetters
Phoenix,USA
Summary
Dynamic, self-motivated leader with a strong track record in leadership, organizational excellence, and customer relations. Adept at independently solving complex problems and maintaining team focus on diverse business objectives. Proven ability to retain clients and nurture talented staff, driving success and fostering a collaborative work environment. Committed to delivering exceptional results through strategic planning and innovative solutions.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Integrated Health Navigator
JFCS-Phoenix, AZ
Phoenix, AZ
05.2025 - Current
- System Navigation: Guiding patients through medical, dental, and eye care systems, often focusing on specific needs like cancer care or chronic conditions.
- Comprehensive Care Coordination: Managing transitions of care, arranging follow-up appointments, and ensuring continuity between specialists and primary care.
- Resource Connection: Connecting individuals with community resources, such as transportation for appointments, food assistance, or medication.
- Empowerment and Advocacy: Educating patients on their care plans, helping them ask questions, and acting as a liaison with healthcare teams.
- Insurance Assistance: Helping with enrollment in Medicaid, CHIP, or Marketplace plans.
- Behavioral Health Integration: Linking mental health services with primary care.
- Patient Education: Assisting with understanding diagnoses and treatment plans.
- Overcoming Barriers: Identifying and reducing social or financial obstacles to care.
Case Manager
Intermountain Health-Phoenix, AZ
Phoenix, AZ
06.2023 - 04.2025
- Clinical case manager for behavioral health. Members include N19 and T19. Help members schedule appointments, get resources for food, clothing, and anything they may need, attend mental health court, set up transportation, attending staffing with group homes, hospitals, and guardians.
Employment Coordinator
Hacienda HealthCare-Phoenix, AZ
Phoenix, AZ
03.2022 - 05.2023
- Coordinated employment services for individuals with disabilities, ensuring seamless access to job opportunities.
- Developed and maintained relationships with local employers to foster job placements for clients.
- Assisted clients in resume development and interview preparation to enhance employability skills.
- Monitored client progress post-placement, providing ongoing support and resources as needed.
- Evaluated program effectiveness through feedback and made recommendations for continuous improvement initiatives.
- Managed relationships with external recruitment agencies to source high-quality candidates efficiently.
- Streamlined communication between HR and department managers to ensure a seamless recruitment process.
Associate care coordinator
Optum 360 UHG-Phoenix, AZ
Phoenix, AZ
03.2020 - 05.2022
- I work at St. Josephs hospital in the transplant clinic. I register the patients for all hospital services this includes insurance verification, customer service, input ICD and cpt codes, create estimates and collect payments. In the clinic I help with many things order input and order clearing, help patients that need oxygen, transport them and or help them get to where they need to go. I help with any needs the patients have and assist when co-workers are over run.
REGIONAL COORDINATOR
CIOX HEALTH
- Coordinated regional operations to ensure timely processing of medical records requests.
- Developed and maintained effective communication channels with healthcare providers and clients.
- Facilitated training sessions for staff on compliance protocols and data privacy regulations.
- Monitored workflow efficiency, identifying areas for process improvements across the region.
- Implemented strategies to enhance service delivery and client satisfaction metrics.
- Provided regular updates to senior management on regional progress, challenges, and opportunities for improvement.
PAST DUES/COORDINATOR, REMX
CIOX
08.2015 - 09.2017
- Coordinated patient information retrieval processes to enhance data accuracy and efficiency.
- Supported healthcare providers by managing requests for medical records and ensuring timely delivery.
- Assisted in training new staff on operational procedures and documentation standards.
- Implemented workflow improvements, reducing processing times for record requests.
- Monitored compliance with HIPAA regulations to maintain patient confidentiality and data security.
- Collaborated with cross-functional teams to streamline communication between departments and improve service delivery.
- Developed standard operating procedures to optimize record management practices across teams.
- Evaluated existing processes and provided recommendations for enhanced operational effectiveness in information handling.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
ASSOCIATE MANAGER, SONIC DRIVE
Sonic Drive In-Springfield, MO
Springfield, MO
02.2008 - 02.2011
- Trained team members on operational procedures and customer service excellence.
- Ensured compliance with safety and health regulations during daily operations.
- Optimized workflow processes to enhance efficiency and reduce wait times.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Collaborated with management to develop strategies for increasing store profitability.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
Office Manager
Summit Roofing-Springfield, MO
Springfield, MO
05.2005 - 02.2008
- Coordinated office operations to streamline workflows and enhance productivity.
- Managed scheduling for staff, ensuring optimal coverage and efficient resource allocation.
- Implemented inventory management systems, improving accuracy in supply tracking.
- Developed training materials for new hires, facilitating effective onboarding processes.
- Oversaw vendor relationships, negotiating contracts to reduce operational costs.
- Established office policies and procedures to promote compliance and best practices.
- Analyzed administrative processes, identifying areas for improvement and implementing solutions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
Bachelor's degree - MEDICAL MANAGEMENT
UNIVERSITY OF PHOENIX
05-2015
ASSOCIATES OF ARTS - MEDICAL ADMINISTRATION
UNIVERSITY OF PHOENIX
05-2012
Skills
- Conflict management
- Social work
- Administrative experience
- ICD-9
- EMR systems
- Payroll
- ICD Coding
- Experience with children
- Relates well with Others
- Productivity software
- Hospital experience
- Employee Orientation
- Medical Billing
- Office Management
- EMR Systems
- Insurance Verification
- Medical Coding
- Medical Records
- Medical Office Experience
- Medical Scheduling
- Customer service
- Project Coordination
- Problem Solver
- Microsoft Excel
- HIPAA
- CPT Coding
- Medical terminology
- Mental health and behavioral care
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Clear communication
- Adaptability and flexibility
Certification
- CNP - Certified Notary Public
Timeline
Integrated Health Navigator
JFCS-Phoenix, AZ
05.2025 - Current
Case Manager
Intermountain Health-Phoenix, AZ
06.2023 - 04.2025
Employment Coordinator
Hacienda HealthCare-Phoenix, AZ
03.2022 - 05.2023
Associate care coordinator
Optum 360 UHG-Phoenix, AZ
03.2020 - 05.2022
PAST DUES/COORDINATOR, REMX
CIOX
08.2015 - 09.2017
ASSOCIATE MANAGER, SONIC DRIVE
Sonic Drive In-Springfield, MO
02.2008 - 02.2011
Office Manager
Summit Roofing-Springfield, MO
05.2005 - 02.2008
ASSOCIATES OF ARTS - MEDICAL ADMINISTRATION
UNIVERSITY OF PHOENIX
REGIONAL COORDINATOR
CIOX HEALTH
Bachelor's degree - MEDICAL MANAGEMENT
UNIVERSITY OF PHOENIX