Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Annette North

2121 LABARRE RD

Summary

Detail-oriented Treatment Coordinator with expertise in patient relations and conflict resolution. Streamlines operations and enhances patient satisfaction through efficient billing and insurance management. Demonstrates strong organizational skills and an ability to resolve issues effectively.

Overview

29
29
years of professional experience

Work History

Treatment Coordinator Patient Navigator 1

Advantage Dental by DentaQuest
9900 SW Greenburg Rd Suite 240
09.2019 - Current

Welcome patients as they enter, creating a positive first impression.
Check patients in and out while maintaining meticulous records.
Distribute paperwork and guide patients through completion when necessary.
Coordinate appointment scheduling and rescheduling to enhance office efficiency.
Handle phone inquiries by answering calls and responding to voicemails and emails promptly.
Maintain updated chart information for all patients to ensure accuracy.
Verify insurance coverage and confirm appointments effectively.
Process payments, manage deposits at the bank, and ensure financial accuracy.

Owner/Office Manager

North Star Golf Car LLC
Vancouver
01.2010 - 04.2019

My job included billing, collections, calling costumers, dealing with upset costumers, invoicing, bookkeeping in Quickbooks, some small repairs to the golf cars, and parts running.

  • Managed daily operations of golf car sales and service.
  • Oversaw inventory management and procurement processes for vehicles and parts.
  • Developed marketing strategies to promote brand awareness and attract customers.

Assistant Office Manager/Dental Assistant/Supply Manager

Dr. Robert K. Cammann DMD
Portland
09.1997 - 04.2011

My job included Dealing with all things to do with the patientss, dealing with happy and mad patients, greeting patient, all paperwork, billing, invoicing, scheduling, phones, pulling charts, everything to do with insurance, payments, banking, dental assistant, set up rooms, tear down rooms, disinfect rooms, all ordering, sterilizing instruments, developing X-rays, pouring up models, grinding down models, getting models ready to go to the lab and I also did all the cleaning in the whole office.

  • Managed daily office operations and staff scheduling for a dental practice.
  • Coordinated patient appointments and maintained accurate records in the system.
  • Assisted with billing inquiries and processed insurance claims efficiently.

Education

Community Health Care Worker - Health Care Administration

OSU
Corvallis, OR
06-2023

High School Diploma -

Westview High School
Portland, OR

Licensed Esthetician - Esthetics

Vancouver School Of Beauty
Vancouver, WA

Some College (No Degree) -

Landmark College
Putney, VT

Skills

  • Patient relations
  • Dental operations
  • Patient scheduling
  • Insurance practices
  • Records management
  • Proficient in Dentrix and Windows
  • Cross-department collaboration
  • Organizational standards
  • Organizational skills
  • Fast Learner
  • Conflict management
  • Conflict resolution
  • Effective communication
  • Problem solving
  • Verbal de-escalation
  • Conflict de-escalation techniques
  • Verbal De-escalation techniques
  • Anger de-escalation

Hobbies

I love being with my family and friends, hiking, fishing, camping, beach trips, volunteering with sober living, volunteering at my kids school, sports and church as much as I can

Timeline

Treatment Coordinator Patient Navigator 1

Advantage Dental by DentaQuest
09.2019 - Current

Owner/Office Manager

North Star Golf Car LLC
01.2010 - 04.2019

Assistant Office Manager/Dental Assistant/Supply Manager

Dr. Robert K. Cammann DMD
09.1997 - 04.2011

Community Health Care Worker - Health Care Administration

OSU

High School Diploma -

Westview High School

Licensed Esthetician - Esthetics

Vancouver School Of Beauty

Some College (No Degree) -

Landmark College
Annette North