Sara Stoker-Anderson
Auburn
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles inquiries and treatment questions to meet patients' needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Treatment Coordinator
Precision Orthodontics
Auburn, CA
09.2011 - Current
- Ensured compliance with relevant regulations or standards when providing treatment plans and insurance information.
- Coordinated with internal departments as well as external providers to ensure successful completion of beginning orthodontic treatment.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Used control tools to update and monitor project schedules.
- Assessed, monitored and reported on treatment progression.
- Assisted manager in drafting schedules and related documentation.
- Explained policies, procedures and services to patients.
- Collaborated with staff to improve overall patient care and response times.
- Completed insurance verifications and claim forms for patient intake and processing.
- Compiled and maintained medical charts and reports in complex digital databases.
- Coordinated the delivery of care between various departments within the facility.
- Monitored progress of each patient treatment proposal to ensure timely delivery of care in accordance with established quality standards.
Education
Carrington College California - Sacramento
Sacramento, CAYuba College
Marysville, CASkills
- Interdepartmental Collaboration
- Meeting Preparation
- Office Administration
- HIPAA Compliance
- Patient Education
- Database Coordination
- Insurance Verification
- Organizational Standards
- Articulate Communication
- Critical Thinking Skills
- Attention to Detail
- Patient Records Management
- Quality Assurance
- Verbal and Written Communication
- Process Improvements
- Medical/Dental Terminology
- Patient Relations
- Patient Flow Management
Certification
- Registered Dental Assistant RDA77361
- Orthodontic Assistant OA409
Timeline
Patient Treatment Coordinator
Precision Orthodontics
09.2011 - Current
Carrington College California - Sacramento
Yuba College
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