Dentrix
Georgeanne H. Cinaglia
Dental Assistant With Specialty In Treatment Plan Coordination
Cherry Hill,NJ
Summary
Highly skilled and enthusiastic Patient Care Coordinator familiar with case management and care planning. 30-year history as Dental Assistant working in busy dental practices prior to transitioning into administrative roles. Broad knowledge of dental services and levels of care, financial options and insurance coverage scope. Known for working positively with care team members to reach creative solutions. Contributes to high-volume medical practices by providing exceptional customer service.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Work History
Treatment Plan Coordinator
Dr.'s Dworkin And Rosen (Select Dental)
Marlton, NJ
08.2020 - 08.2022
- Established rapport and relationships with patients and external partners to cross-train and support staff.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Supported patient care excellence via planning and interpretation of programs.
- Maximized preventive care utilization to reduce burden on patients and help eliminate readmissions.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Developed strategic relationships with general practitioners and coworkers to build strong network.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
- Resolved problems with communication and billing to foster seamless services.
- Worked with patients and families to develop future plans and discuss care actions.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Maintained confidentiality of patient data and condition to safeguard health information.
Dental Assistant and Treatment Plan Coordinator
Dental Arts Of South Jersey
Voorhees, NJ
02.2018 - 08.2020
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Helped patients complete necessary medical forms and documentation.
- Completed patient referrals to other medical specialists.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Assisted chairside with specialists
Administrative Assistant/Surgical Dental Assistant
Gregory Shupik, Periodontics LLC
01.2016 - 01.2018
- Primary responsibilities include opening the office, greeting patients when arriving, answering phones
- Check all emails, and messages / and respond to all
- Coordinate all doctor and patient appointments
- Verifying insurance benefits, submit prior authorizations, Review EOB and follow up with patient
- Order office supplies
- Settling and closing end of day daily financial day sheet and bank deposit
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
Patient Coordinator
Joseph A. Perrone, D
01.2008 - 01.2016
- Primary responsibilities include greeting patients to the office, answering the telephone, entering patient data, verifying insurance benefits, coordinating scheduled patient appointments, submitting insurance claims, review treatment plans and financial plans with patients, review and prepare charts prior to daily schedule
- Settling daily finances and closing the office.
Patient Coordinator
Southern New Jersey Oral Surgery, Matthew Eichen
01.2008 - 01.2015
- Primary responsibilities include greeting patients to the office, answering the telephone, entering patient data, verifying insurance benefits, coordinating scheduled patient appointments, submitting insurance claims, review treatment plans and financial plans with patients, review and prepare charts prior to daily schedule
- Settling daily finances and closing the office.
Dental Administrative /Receptionist
Mark Walker, D.M.D – General Dentistry
01.2003 - 01.2008
- Primary responsibilities included greeting patients to the office, answering the telephone, entering patient data, verifying insurance benefits, coordinating scheduled patient appointments, submitting insurance claims, EOB’s, review treatment plans and financial plans with patients, review and prepare charts prior to daily schedule
- Settling daily finances and closing office.
Surgical Dental Assistant/Dental Receptionist
Mario Canal, D.M.D - Periodontics
01.1997 - 01.2002
- Primary responsibilities included greeting patients to the office, answering the telephone, entering patient data, verifying insurance benefits, coordinating scheduled patient appointments, submitting insurance claims, EOB’s, review treatment plans and financial plans with patients, review and prepare charts prior to daily schedule
- Settling daily finances and closing office
- As a Dental Assistant, my responsibilities included assisting the Doctor in dental surgical procedures to include graphs, implants, scaling and crowns
- Fabrication of bleaching stents, mouth guards, custom impressions and bite registrations
- Performed lab sterilization procedures, as well as prepared exams rooms for incoming patients
- Prepared and administered radiographs, assisted office staff with inventory control, supply ordering and equipment repairs as needed.
Education
High School Diploma -
Sun Valley High School
Aston, PA 09.1983 - 06.1987
X-ray Technician
Pemberton Community College
Pemberton, NJ 09.1997 - 12.1997
Skills
Insurance practices
Organizational standards
Database coordination
Interdepartmental collaboration
Multitasking ability
Patient education
Relationship building
Organizational skills
Scheduling
Verbal and written communication
Claims Processing
Care Planning
Additional Information
- State of New Jersey Dental Radiology License
Software
Eaglesoft
Open Dental
Timeline
Treatment Plan Coordinator
Dr.'s Dworkin And Rosen (Select Dental)
08.2020 - 08.2022
Dental Assistant and Treatment Plan Coordinator
Dental Arts Of South Jersey
02.2018 - 08.2020
Administrative Assistant/Surgical Dental Assistant
Gregory Shupik, Periodontics LLC
01.2016 - 01.2018
Patient Coordinator
Joseph A. Perrone, D
01.2008 - 01.2016
Patient Coordinator
Southern New Jersey Oral Surgery, Matthew Eichen
01.2008 - 01.2015
Dental Administrative /Receptionist
Mark Walker, D.M.D – General Dentistry
01.2003 - 01.2008
X-ray Technician
Pemberton Community College
09.1997 - 12.1997
Surgical Dental Assistant/Dental Receptionist
Mario Canal, D.M.D - Periodontics
01.1997 - 01.2002
High School Diploma -
Sun Valley High School
09.1983 - 06.1987