Alexa Vallecillo
Chevy Chase,MD
Summary
Professional with experience in patient coordination and customer service within fast-paced clinical environments. Skilled in patient relations, scheduling, and administrative support, with a strong focus on efficiency and positive patient experiences. Reliable team player and quick learner who communicates effectively and adapts easily to support smooth operation
Overview
10
10
years of professional experience
Work History
Lead Patient Coordinator (Front Desk & Treatment)
DDC Smile Studio
Washington, District of Columbia
03.2024 - Current
- Coordinated patient communications and high-volume, multi-provider schedule, ensuring seamless daily operations
- Oversaw patient flow and scheduling coordination across multiple providers, ensuring timely appointments and efficient use of clinical time
- Presented treatment plans in a clear, patient-friendly way, helping patients understand procedures, costs, and financing options while working closely with providers to ensure accurate, timely scheduling
- Verified insurance and secured pre-authorizations, proactively resolving issues to avoid delays in treatment and billing
- Enhanced patient engagement through ongoing follow-up, addressing concerns, and supporting patients during treatment journey
- Gained hands-on experience in chairside assisting through on-the-job training while supporting providers and patient care
Executive Administrative Assistant
Green Works llc
Washington, District of Columbia
01.2021 - 04.2024
- Managed day-to-day operations for multiple businesses owned by the principal, providing comprehensive administrative and support services
- Coordinated scheduling and calendars while supporting general administrative needs to keep operations running smoothly
- Coordinated business and personal travel, booking flights and hotels, and creating detailed itineraries
- Assisted with accounting tasks, including tracking invoices, organizing expenses, and maintaining accurate financial records
- Supported payroll by collecting and organizing employee hours and helping prep information for processing
- Handled a variety of admin tasks such as emails, document prep, and internal organization
Assistant Manager
Sally's Beauty Supply
Silver Spring, Maryland
06.2020 - 12.2020
- Provided exceptional customer service, enhancing daily store operations and overall performance.
- Ensured efficient store workflow through effective team management and guidance.
- Supported team supervision through training initiatives and operational oversight.
Assistant Manager
Uptown Cheapskate
Rockville, MD
06.2016 - 04.2020
- Supported team leadership through training, supervision, and maintaining operational standards, fostering a cohesive work environment
- Delivered exceptional customer service in high-volume retail environment, enhancing customer satisfaction and supporting daily store operations
- Managed transactions and customer concerns while organizing store layout efficiently, ensuring accuracy and professionalism
Skills
- Patient coordination
- Multi-provider scheduling
- Insurance verification
- Operations management
- Customer service
- Patient relations
- Multitasking and workflow prioritization
- Detail-oriented
- Bilingual communication (English & Spanish)
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Lead Patient Coordinator (Front Desk & Treatment)
DDC Smile Studio
03.2024 - Current
Executive Administrative Assistant
Green Works llc
01.2021 - 04.2024
Assistant Manager
Sally's Beauty Supply
06.2020 - 12.2020
Assistant Manager
Uptown Cheapskate
06.2016 - 04.2020