Anajla Dezic
MercyOne Womens Comfort Center, Plastic and Reconstrutive Surgery, and Katzmann Breast Center
Urbandale
2
Languages
6
years of professional experience
Professional with strong background in hospitality management and proven track record in enhancing guest experiences and operational efficiency. Skilled in team leadership, conflict resolution, and front desk operations. Reliable, adaptable, and focused on fostering collaborative environment and achieving results. Strong communication, organizational, and problem-solving abilities.
Work History
Front Desk Team Lead
1 Year 11 Months- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored new team members on customer service protocols and system usage.
- Developed and maintained provider schedules to optimize clinic operations and patient access
- Verified patient insurance eligibility and benefits to ensure accurate coverage information
- Oversaw scheduling, patient coordination, and administrative functions across three clinics and the imaging department
- Managed patient payments, including copayments, self-pay balances, and outstanding account inquiries
- Coordinated staff schedules based on clinic needs, availability, and patient volume
- Managed charge review, patient registration, insurance verification, and referral workqueues to ensure accurate and timely processing.
Switchboard Operator
1 Year- Operated multi-line switchboard to manage incoming calls efficiently, improving overall communication flow.
- Answered and transferred calls to appropriate departments, facilitating smooth communication and support for callers.
- Responded to emergency calls, assessing urgency and directing appropriately. calmly, prioritizing urgent situations effectively.
- Answered calls with a friendly and polite approach, fostering positive interactions and high levels of customer satisfaction.
- Answered and transferred calls to appropriate departments, ensuring seamless communication and timely support for callers.
- Answered calls with a friendly and polite demeanor, promoting positive interactions and enhancing customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Aisles Online Assistant Manager
3 Years 9 Months- Managed online orders, ensuring timely processing to enhance customer satisfaction.
- Processed patient payments, refunds, discounts, and other financial transactions
- Resolved customer complaints promptly and professionally in order to maintain good relationships with customers.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Coordinated staff schedules, ensuring adequate coverage during peak hours.
- Coached and trained new staff on department policies and procedures, ensuring compliance and consistency.
- Led team meetings to align on goals, address challenges, and share best practices.
Education
Bachelor of Science - Healthcare Administration
- President's List
- 3.9 GPA
- Graduated summa cum laude
- Completed 40 hours of job shadowing a Healthcare Administrator
Associate of Arts - Business Transfer
- Dean's List
High School Diploma
- Honor Roll
Skills
Patient coordination
Scheduling and planning
Office management
Customer service
Team coordination
Strong leadership
Problem-solving skills
Exceptional communication
Patient coordination
Languages
English
Native or Bilingual
Bosnian
Native or Bilingual
Timeline
Front Desk Team Lead
MercyOne Womens Comfort Center, Plastic and Reconstrutive Surgery, and Katzmann Breast Center
09.2024 - CurrentRead More
Switchboard Operator
MercyOne Des Moines Medical Center
04.2024 - 04.2025Read More
Aisles Online Assistant Manager
Hy-Vee Food Store
07.2020 - 04.2024Read More
Urbandale High School
High School Diploma
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Des Moines Area Community College
Associate of Arts from Business Transfer
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Mercy College of Health Sciences
Bachelor of Science from Healthcare Administration
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