Taylor Duncan
Bloomingdale,GA
Summary
Excellent communication and interpersonal skills with attention to detail and accuracy. Strong organizational skills, as well as the adaptability to work under pressure.
Overview
4
4
years of professional experience
Work History
Front Desk Team Lead
The Georgia Institute for Plastic Surgery
07.2023 - Current
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Checking in patients to ensure they fill out the appropriate paperwork, with also confirming all demographic and insurance information.
- Notating each physician's services and each of their team's responsibilities to increase a smooth workflow
- Assisting with training new employees to guarantee each task is being done up to code.
- Completing data entry and verifying insurance.
- Completed daily logs for management review.
Shift Leader
Dunkin Donuts
02.2021 - 07.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately.
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business running smoothly.
- Enforced company policies and regulations with employees
Education
Dental Assistant Certification -
Accelerated Academy
Savannah, GA03-2025
High School Diploma -
New Hampstead High School
Bloomingdale, GA05.2022
Skills
- Skilled in Medical Software Systems
- Collaborative Teamwork
- Proficient Time Organization
- Organized Patient Documentation
- Patient Management Skills
- Knowledgeable in HIPAA Compliance
Timeline
Front Desk Team Lead
The Georgia Institute for Plastic Surgery
07.2023 - Current
Shift Leader
Dunkin Donuts
02.2021 - 07.2023
Dental Assistant Certification -
Accelerated Academy
High School Diploma -
New Hampstead High School
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