Kassidy Perez
Miami,FL
Summary
Detail-oriented administrative professional with experience supporting front-desk operations, calendar management, customer service, and office coordination. Known for handling calls, scheduling, filing, data entry, and payroll support while maintaining professionalism, resolving guest concerns, and keeping daily operations organized.
Overview
7
7
years of professional experience
Work History
Front Desk Team Lead
ArcoForte
Miami, Florida
04.2026 - Current
- Welcomed visitors, clients, and vendors with professional service to create a positive first impression.
- Resolved guest concerns and escalated issues to management, ensuring guest satisfaction and prompt resolution.
- Responded promptly and professionally to guest requests or complaints via phone or email.
- Managed phone calls, messages, and appointment scheduling.
- Assigned specific tasks to team members to ensure smooth operations. such as greeting customers, answering phones, responding to emails.
- Trained new employees on proper procedures for handling customers and resolving issues.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Member Experience Associate
YogaJoint
Miami, Florida
01.2025 - 10.2026
- Welcomed Yoga joint members and managed front desk check-ins to ensure smooth member experience.
- Answered questions about schedules, studio policies, and services to enhance member understanding and engagement.
- Resolved membership concerns with calm, friendly communication.
- Provided customer service to resolve issues and concerns, fostering positive relationships with members.
- Answered incoming calls regarding membership inquiries and complaints in a professional manner.
- Entered class reservations and membership updates into booking system.
- Prepared studio spaces and supplies before classes and events.
Office Coordinator
Michael K Fish CPA
07.2022 - 08.2024
- Coordinated calendars, arranged travel, and maintained filing systems for senior-level staff, improving access to information and supporting operational efficiency.
- Facilitated communication flow by answering calls, recording messages, and directing inquiries to appropriate personnel, ensuring professionalism and confidentiality.
- Executed data entry and payroll assistance, enhancing accuracy and efficiency in financial operations.
Architect Assistant
DL Field Consultants
03.2022 - 06.2022
- Assisted architects and construction teams by organizing blueprints and streamlining data entry processes.
- Coordinated logistics for meetings and events, ensuring operational readiness and effective resource allocation.
- Managed office communications, handling calls and maintaining inventory while executing administrative tasks to support team operations.
Executive Assistant
Xceed Preparatory
07.2019 - 03.2022
- Organized philanthropic events and coordinated conferences and meetings, while ensuring confidentiality of sensitive information and effective management of executive calendars.
- Coordinated schedules for the Head of School and teaching professionals, managing communications via phone, email, and social media to enhance coordination.
- Facilitated positive experiences for stakeholders, including parents, students, and visitors, by demonstrating professionalism and efficiently managing administrative tasks.
Education
Associate of Arts - Business Administration
Miami Dade College
Miami, FL05-2018
Skills
- Customer Relationship MaOffice management Management Office Event Coordination
- Schedule and Calendar Management
- File and Record Keeping Payroll assistanceOffice software proficiency management
- Computer Skills
- Visitor Management
- Team Collaboration
- Customer service
- Policy Implementation
Timeline
Front Desk Team Lead
ArcoForte
04.2026 - Current
Member Experience Associate
YogaJoint
01.2025 - 10.2026
Office Coordinator
Michael K Fish CPA
07.2022 - 08.2024
Architect Assistant
DL Field Consultants
03.2022 - 06.2022
Executive Assistant
Xceed Preparatory
07.2019 - 03.2022
Associate of Arts - Business Administration
Miami Dade College